Massage Therapist Lead

Arch Amenities Group•Charlotte, NC

7d•Onsite

About The Position

The Massage Therapist Lead is responsible for providing professional and personalized massage services to clients to promote relaxation, stress relief, and health and wellness. This individual must be skilled in a variety of massage techniques and dedicated to delivering exceptional guest experiences in a clean, safe, and welcoming environment. In this role you will help oversee any Massage Therapists in your location and could be asked to help with managerial tasks such as - scheduling, coaching, training.

Requirements

High school diploma or equivalent.
Graduate of an accredited massage therapy program.
Valid state license and/or certification in massage therapy.
Minimum 1-2 years of hands-on experience preferred, but recent graduates are welcome depending on role and training.
Proficiency in a range of massage techniques and therapies.
Strong customer service and interpersonal communication skills.
Ability to assess client needs and customize services accordingly.
Commitment to professionalism, confidentiality, and ethical conduct.
Ability to stand for extended periods.
Ability to perform physical work including bending, lifting, and repetitive hand and arm movements.
Must be able to lift up to 25 pounds.

Responsibilities

Report to work on time.
Follow hotel and spa grooming standards.
Be knowledgeable about luxury standards and lead the team by example.
Assist Spa Director with building treatment protocols.
Train all new hires coming into spa
Train all team members on protocols and assist with evaluations.
Inspect treatment rooms to ensure the cleanliness of spa.
Perform a variety of massage techniques including Swedish, deep tissue, sports, and other modalities based on client needs and preferences.
Conduct client consultations to understand individual wellness goals and tailor treatments accordingly.
Maintain cleanliness and sanitation of all work areas and treatment rooms in accordance with health and safety standards.
Keep accurate records of services provided and client preferences for future visits.
Uphold a professional and courteous manner at all times to create a relaxing and respectful environment.
Recommend additional treatments or wellness products based on client needs.
Adhere to appointment schedules and manage time effectively to avoid delays.
Stay current with industry trends, continuing education, and licensure requirements.
Follow all policies, procedures, and confidentiality guidelines of the facility.