Lead Massage Therapist - Boulder

Symmetry360 • Boulder, CO

44d

About The Position

We are looking for experienced massage therapists who are interested in expanding their massage career into a leadership role. The right therapist for this role is incredibly passionate about massage and the benefits, as well as a desire to help another therapist continue to grow and thrive in their skills and craft. As part of the leadership team, you will work to support the team of therapists to provide mind-blowing service and build authentic connections within the clients that come in the door. Your primary duties would be to support the team of massage therapist, oversee and manage the schedule, vacation time and participate with the location director in the hiring, training and onboarding of new therapists. This role is full time, with a combination of 3 massage shifts per week and +varied hours administrative time dedicated to team support and leadership responsibilities.

Requirements

• experienced massage therapists
• passion about massage and the benefits
• desire to help another therapist continue to grow and thrive in their skills and craft

Responsibilities

• Maintain 3 massage therapy shifts per week
• Event coordinating, set up, & participation
• Staff scheduling and Lead at events
• Assist with Manager on Duty coverage for your location
• Assist with overseeing schedule coverage/needs and potential call outs
• Work with the concierge team and therapist to maximize the schedule potential.
• Posting available shifts to the IC/Associate Band group
• Ensuring a great guest experience and supporting your team of therapists in providing this.
• Assist Location leadership to increase client satisfaction. This includes following up with guest complaints, performing corrective services, assisting with coverage and guidance of therapists to improve customer experience.
• Working with the leadership team to meet goals for client and therapist retention for the location
• Work with therapist individually to support their personal client loyalty/retention. This may be in the way of additional coaching, training, and goal setting.
• Working directly with therapist to give them the tools and training needed to be successful. (Full schedules and having fun)
• To be support and motivation to the therapist
• Directing therapists with marketing efforts and events to meet expectations.
• Holding massage therapist accountable for their job, and in conjunction with the location director seek resolution necessary.
• Ensure training with complimentary add ons meets company standards
• One on one meetings to support Assistant & Location Director
• Support the location director in hiring, onboarding and training of new therapist.
• Support the location culture by leading by example
• Be an ambassador of fun and collaboration. This could be in team events or outings.
• Coordinating smooth operational flow with the office manager

Benefits

• Medical Insurance
• Vision Coverage
• Dental Coverage
• Paid Time Off: Starting benefit of 1 week per year – increases by 1 week every other year up to 4 weeks per year. Starting annual benefit value $732
• Receive a 90 minute massage every month Annual Benefit Value $1500
• Potential for location level bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees