Lead Massage Therapist

Highgate Hotels•San Francisco, CA

4d•$30•Onsite

About The Position

The Lead Massage Therapist is a key leadership role responsible for upholding the highest standards of therapeutic excellence, guest care, and service consistency within a luxury spa environment. This position blends advanced hands-on massage expertise with team leadership, ensuring that all massage therapists deliver refined, results-driven treatments that embody the spa’s brand and philosophy. Working closely with the Spa Director, Assistant Spa Director and Spa Manager, the Lead Massage Therapist supports daily operations, mentors the massage team, maintains treatment quality, and contributes to the overall success of the spa’s wellness offerings.

Requirements

Valid California or San Francisco massage therapy license and compliance with all regulatory requirements.
Minimum of 1–2 years of experience in a luxury spa, wellness retreat, or high-end hospitality environment preferred.
Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus.
Exceptional communication, professionalism, and guest-service skills.
Ability to work a flexible schedule including weekends, holidays, and evenings.
Impeccable grooming and elegant presentation.
Calm, centered demeanor and genuine passion for wellness.
Discretion, emotional intelligence, and the ability to read guest cues.
Consistent, detail-oriented, and able to deliver elevated service under luxury brand standards.

Nice To Haves

Proficiency in multiple massage modalities; additional certifications (lymphatic drainage, reflexology, cupping, Thai massage, etc.) are a plus.

Responsibilities

Provide a wide range of massage modalities including Swedish, Deep Tissue, Hot Stone, Prenatal, Sports, Aromatherapy, and specialty therapies according to training and spa standards.
Conduct thorough consultations to understand guest needs, preferences, and contraindications, tailoring each treatment for optimal comfort and results.
Deliver consistent, five-star service with warm, intuitive hospitality and a strong focus on guest wellbeing and satisfaction.
Educate guests on aftercare, homecare recommendations, and wellness practices to enhance treatment benefits.
Maintain complete knowledge of all spa offerings, treatment protocols, product lines, and wellness philosophies of the property.
Uphold strict hygiene, sanitation, and safety standards in all treatment rooms and work areas.
Prepare treatment rooms before each service to ensure an immaculate, welcoming, and fully stocked environment.
Accurately track treatment times, guest preferences, and service notes in accordance with spa procedures.
Communicate effectively with spa leadership, reception, and fellow therapists to ensure seamless daily operations and guest flow.
Support colleagues when needed, fostering a positive, professional, and respectful team environment.
Participate in ongoing training, product knowledge sessions, and skill development to maintain luxury-level performance.
Recommend appropriate retail products and enhancements based on guest needs, contributing to overall spa revenue.
Maintain comprehensive knowledge of skincare, body care, and aromatherapy products used in treatments.