Lead Manager

Adriana's Insurance•Irvine, CA

1d•$70,000

About The Position

Adriana's is seeking a Lead Manager that will be responsible for overseeing the end-to-end lead management process for a multi-line auto insurance brokerage. This role ensures all inbound and outbound leads are properly distributed, tracked, and converted while leading a high-performing call center team. The ideal candidate is bilingual in English and Spanish, highly sales-driven, customer-focused, and experienced in managing teams in a fast-paced insurance or call center environment.

Requirements

Proven experience in lead management within an insurance brokerage or call center environment.
Strong background in auto insurance sales; experience with multiple lines of business preferred.
Bilingual in English and Spanish (required).
Minimum of 3 years of experience in a call center leadership or management role.
Demonstrated success in sales performance and team leadership.
Strong understanding of CRM systems and lead distribution tools.
Sales-driven with a strong customer service mindset
Excellent leadership and team-building skills
Strong communication and coaching abilities
Data-driven and results-oriented
Ability to multitask and thrive in a fast-paced environment
High level of professionalism and accountability

Nice To Haves

Insurance license (Property & Casualty) or ability to obtain one.
Experience managing high-volume inbound and outbound leads.
Familiarity with compliance standards in insurance call centers.

Responsibilities

Manage, monitor, and optimize all incoming and outgoing leads across multiple lines of business (auto, commercial, home, etc.).
Ensure leads are accurately assigned, followed up on, and worked in a timely manner.
Track lead conversion rates, sales performance, and team productivity.
Work closely with marketing and sales leadership to improve lead quality and ROI.
Lead, coach, and motivate a team of sales agents to meet and exceed sales goals.
Monitor calls to ensure compliance, quality, and excellent customer service.
Develop and enforce call center best practices, scripts, and workflows.
Provide ongoing training, feedback, and performance coaching.
Ensure a high level of customer satisfaction throughout the sales and onboarding process.
Handle escalated customer concerns or complex sales situations.
Promote a customer-first culture while maintaining strong sales performance.
Prepare and present daily, weekly, and monthly performance reports.
Identify trends, gaps, and opportunities for improvement.
Assist in developing sales strategies, incentive programs, and process improvements.
Ensure adherence to insurance regulations, company policies, and call center compliance standards.
Maintain accurate CRM data and lead tracking systems.
Collaborate with underwriting and service teams to ensure smooth policy issuance.

Benefits

Unlimited/ Uncapped Commission- Your income is a direct result of your work ethics and sales results.
No cold calling- We provide a high volume of inbound leads and walk in traffic.
Career growth: The company fosters internal growth, helping employees develop skills that can lead to advancement opportunities within the organization (e.g., Team lead, manager, or specialized role).
Recognition: Join an environment where hard work is recognized, appreciated, and rewarded.
Comprehensive benefits package including medical, dental, vision and life insurance
Paid time off to recharge and maintain a healthy work-life balance
Retirement Plan (401k)
Performances bonus and incentives: Whether you are in sales or administrative role, you will have a real opportunity to earn bonuses and get recognized for your results.
401(k)
Dental insurance
Health insurance
Vision insurance
Vacation Paid Time Off
Sick Time
Discounts on Services & Products
On-the-job paid training to set you up for success