Lead Maintenance Technician - Preserve at Westfields

Northwood Ravin • Chantilly, VA

4d • Onsite

About The Position

Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create. Primary Responsibilities: As a Lead Maintenance Technician, you will be an essential part of the maintenance team, ensuring the skilled preparation of vacant apartments for move-in according to NWR standards of excellence. Complete service requests for residents efficiently and effectively as delegated by any Maintenance Supervisor in a thorough manner focusing on exceptional customer service. Complete tasks/service requests on the property including but not limited to grounds, pet areas, common areas, amenities, etc. Participate in the preventative maintenance programs and required documentation. At times the Lead Maintenance Technician should be able to train and shadow other service technicians in the region.

Requirements

• Minimum of 1 year of experience in multifamily property maintenance.
• Ability to work independently and manage time effectively, while maintaining a high level of quality in all tasks.
• Experience in residential repairs, including plumbing, electrical, HVAC, carpentry, and appliance maintenance.
• Strong attention to detail and the ability to quickly assess and address maintenance issues.
• Exceptional customer service skills and a professional, customer-focused attitude.
• Understanding of safety protocols and compliance standards to minimize liability and ensure the property remains in top condition.
• Ability to lift and move up to 50 pounds and perform physically demanding tasks. Valid driver’s license and insurance are required.
• EPA Universal and CPO Certifications required or be able to obtain within a reasonable timeframe upon hire.
• Proficiency with property management software, apps, and general computer programs.
• Strong problem-solving abilities and a creative, solution-oriented mindset.
• A polished, professional appearance with the ability to represent the brand with pride
• Willingness to learn new skills, take on new challenges, and work collaboratively in a fast-paced environment.

Responsibilities

• Able to share knowledge and insight of industry, property functions and the overall technician role, train, shadow and/or mentor other service technicians within the company on an as needed basis.
• Meticulously maintain curb appeal, keeping grounds and all common areas free of trash, debris, and pet waste throughout the day.
• Prepare vacant apartments for move in; making repairs/replacements as needed to maintain the level of expectation of residents, ownership, and management.
• Complete service requests in a timely and thorough manner considering budgetary restraints.
• Schedule and oversee any third-party vendor/contractor to ensure that scopes of work are completed according to expectations and contract in a timely manner.
• Work as the assistant to the Service Manager by assisting in ordering, capex considerations, budget, vendor relations, team member trainings, etc.
• Operate pools/hot tubs/saunas, etc. and maintain daily to ensure the safety of residents and update records as required by municipality.
• Report any maintenance issues/concerns and property safety issues to Service Manager and help with remedy.
• Complete special projects and preventative maintenance as delegated by Service Manager.
• Troubleshoot all systems on property from mechanical, carpentry, plumbing and electrical including diagnostics and report to Service Manager if unable to remedy the issue.
• Must be familiar with OSHA requirements as they pertain to site and adhere to procedures.
• Must be accessible 24/7 for on-call or on-call support for other team members.
• Comply with environmental/Operations and Maintenance procedures.
• Perform other reasonable duties as requested.

Benefits

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program
• Tenure is rewarded so stay in the nest! Your PTO accrual rate will increase, benefit premiums will decrease, 401(k) matches increase, additional give back days are added and you will receive a special gift at each tenure milestone!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees