Lead Mailroom Associate

SPS-North America • West Chester, OH

2d • Onsite

About The Position

Lead mailroom operations and deliver exceptional service across shipping, receiving, and client support activities. SPS Global is seeking a reliable and detail-oriented Lead Mailroom Associate to oversee daily mailroom and shipping/receiving operations. This role is responsible for ensuring inbound and outbound materials are processed accurately, efficiently, and on schedule while maintaining a professional and customer-focused environment. You will provide onsite operational leadership under supervisor direction, support client services activities, and help maintain a highly organized Business Service Center that reflects the company’s commitment to excellence. What You’ll Do: This role combines operational coordination, team guidance, and high-level customer service. Mailroom & Shipping Operations Process inbound mail and packages, including sorting and logging items into chain-of-custody software Manage outgoing mail and shipping transactions Operate mailroom equipment including postage meters, photocopiers, and folding/inserting machines Validate packing slips and ensure accuracy of incoming and outgoing materials Follow established shipping, receiving, and distribution procedures Client Service & Communication Provide 5-star customer service to onsite employees through all communication channels Notify employees upon receipt of deliveries and respond to mail and package inquiries Serve as a point of contact for company personnel regarding mailroom and shipping concerns Maintain professional and courteous interactions at all times Leadership & Operational Support Provide guidance and training to backup staff on policies and procedures Assign tasks to team members and monitor progress to ensure deadlines are met Work with the supervisor to determine daily operational priorities Submit work orders and generate operational reports as needed Proactively identify additional tasks during downtime Workspace & Inventory Management Maintain the Business Service Center in a clean, organized, and professional condition Monitor office supply levels and reorder items when necessary Build strong working relationships with clients and internal teams

Requirements

• High School Diploma or equivalent
• 2+ years of relevant work experience
• 1+ year of lead or supervisory experience, or equivalent professional experience
• Strong verbal and written communication skills
• Excellent organizational and multitasking abilities
• Working knowledge of Microsoft Office Suite
• Basic understanding of shipping and receiving procedures
• Ability to work independently and follow operational instructions
• Must be able to perform fine and gross motor tasks, including lifting, carrying, or moving packages using a wheeled cart with a load capacity of up to 60 lbs
• Ability to stand, walk, bend, kneel, or sit for extended periods while performing job duties
• Requires manual dexterity for operating office equipment such as phones, copy machines, and binding machines
• Ability to lift or move items weighing 40 lbs or more frequently

Nice To Haves

• Experience operating multifunctional mailroom/digital office equipment
• Corporate, client services, or business service center experience

Responsibilities

• Process inbound mail and packages, including sorting and logging items into chain-of-custody software
• Manage outgoing mail and shipping transactions
• Operate mailroom equipment including postage meters, photocopiers, and folding/inserting machines
• Validate packing slips and ensure accuracy of incoming and outgoing materials
• Follow established shipping, receiving, and distribution procedures
• Provide 5-star customer service to onsite employees through all communication channels
• Notify employees upon receipt of deliveries and respond to mail and package inquiries
• Serve as a point of contact for company personnel regarding mailroom and shipping concerns
• Maintain professional and courteous interactions at all times
• Provide guidance and training to backup staff on policies and procedures
• Assign tasks to team members and monitor progress to ensure deadlines are met
• Work with the supervisor to determine daily operational priorities
• Submit work orders and generate operational reports as needed
• Proactively identify additional tasks during downtime
• Maintain the Business Service Center in a clean, organized, and professional condition
• Monitor office supply levels and reorder items when necessary
• Build strong working relationships with clients and internal teams

Benefits

• Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED