Lead Lot Specialist - ADESA Chicago

Carvana•Hoffman Estates, IL

8d•$19 - $22

About The Position

ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do. We’re excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team Reporting to the Commercial Accounts Manager or designated manager, plan, implement and coordinate the outside operations and functions of one or more of the following departments: Consignment, Factory, Fleet/Lease, Commercial Account or Sales in accordance with corporate guidelines to ensure maximum dollar sales volume in the most profitable way possible. Perform all duties assigned by the General Manager or designated manager. Must know, practice, and ensure that company policies and procedures and state or federal laws are followed at all times.

Requirements

A minimum of three (3) to (5) five years of customer service/auction experience required.
Must have comprehensive automotive knowledge regarding reconditioning.
Must be knowledgeable in daily auction operations, customer and account knowledge, management reporting.
Knowledge of NAAA guidelines.
Must be able to perform all Lot Specialist responsibilities and skills.
Must be at least eighteen (18) years of age.
Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Must have a demonstrated ability to read, write, and communicate effectively in English.
Must have the ability to physically operate vehicle equipment and tools.

Responsibilities

Assist Operations Manager with daily van crew operation. Make sure everyone is in the correct van for the start of the day.
Ensure all cars are being moved in a timely manner and parked in the correct spot and/or stock area.
Field issues and concerns from employees and discuss with Operations Manager if needed.
Distribute Temporary Staffing to accommodate workload and meet expectations.
Scan Temporary workers in and out for the day.
Oversee department when Operations Manager is absent.
Complete paperless billing in Auction Trac when Operations Manager is absent.
Ensure vans are clean, neat and report any mechanical issues to Operations Manager.
Ensure coordinators are marking up run lists.
Organize factory account recalls and Bravo lists.
Ensure stock is neat and organized.
Train new employees including temporary staff.
Fleet/Factory/Consignment: Follow up, delegate, lead and manage all outside lot coordinators to ensure the timely, efficient, and successful pre-sale operations.
Communicate with other departments to follow up on productivity for pre- and post-sale operational functions.
To report to upper management regarding the pre-and post-sale status.
Providing excellent customer service to Fleet Lease Reps and resolve any issues the customer may have. This can range from vehicle maintenance and/or body repairs, to accounting discrepancies to transport and logistical mistakes.
Monitor each individual workload and make necessary changes if needed. Ensure job is completed in a timely, efficient manner.
Walking vehicles to make decisions on any reconditioning that can be done to increase the value for when the vehicle is sold.
Running reports to ensure that vehicles are at the proper shops (Mechanical, Body, Detail).
Handling day to day issues that may arise (lot damage, theft, safety concerns from clients).
Ensure that sale cars are going through the pre-sale process correctly.
Handling lot movement when necessary to speed up getting vehicles parked for sale.
Working with admins/managers at shops regarding any vehicles that may be missing and ensuring that those vehicles are located and moved accordingly.
Assist and monitor team members getting account inventory to the appropriate shops (mechanic, body, detail, glass) by communicating with team members.
Communication with team regarding changes in daily tasks.
Communication with management team to ensure sale is for their departments.
Train team members in new accounts and develop more efficient ways to coordinate and manage pre-existing accounts.
Assist in tracking, routing, and moving inventory with my team daily so that inventory is in the correct location and any repairs can be done accordingly.