Lead Lot Attendant

Outpost•Miami, FL

3d•Onsite

About The Position

About Us: Outpost is building the backbone of freight. We’re reinventing how supply chain infrastructure works in America with carrier agnostic truck terminals. As a vertically integrated real estate, operations, and technology company, we acquire and operate mission-critical real estate across the country to serve the largest logistics providers in the world. Backed by $500M from Greenpoint Partners, we’re scaling and building the most valuable logistics network in the country. We thrive on accountability, integrity, and a shared drive to raise the bar. If you’re excited to reshape the industry alongside a high-performance team with a championship mindset that executes relentlessly, welcome aboard. Role Summary: The Lead Lot Attendant is responsible for ground-level operational excellence at their designated yard. This role involves managing daily operational tasks, maintaining site safety and security, and providing exceptional customer service. The Lead Lot Attendant will act as the Subject Matter Expert (SME) on customer behavior and regional economic trends, supporting the Regional Director in strategic decision-making while directly overseeing yard-level activities.

Requirements

High school diploma or equivalent; additional certifications or training in logistics or operations management preferred.
Valid Commercial Driver's License (CDL A or C)
Proven experience in an operations or logistics role, preferably within a truck or equipment yard environment.
Strong problem-solving and decision-making skills with a proactive, "can-do" attitude.
Basic computer literacy, including proficiency in Google Workspace, Slack, and CRM systems.
Excellent communication skills and the ability to engage with customers and team members effectively.
Ability to work outdoors in varying weather conditions and perform physical tasks as needed.

Nice To Haves

Prior supervisory experience within a logistics or operations environment.
Familiarity with yard management systems and operational tracking tools.
Knowledge of OSHA safety regulations and best practices.
Experience in analyzing and adapting to regional economic variables to improve operational efficiency.

Responsibilities

Manage day-to-day yard operations, including the check-in/check-out process for trucks, trailers, and other rolling equipment.
Maintain an accurate and comprehensive record of all equipment entering and exiting the facility.
Coordinate with dispatchers and drivers to ensure efficient yard organization and flow.
Conduct regular yard inspections, addressing safety and maintenance issues promptly.
Act as the primary on-site contact for drivers and customers, providing support and resolving issues efficiently.
Gather feedback from customers and drivers to identify opportunities for service improvement.
Monitor and adapt to regional economic trends to improve customer satisfaction.
Enforce all safety guidelines and protocols, promoting a culture of safety within the facility.
Monitor access points, surveillance systems, and overall yard security to ensure asset protection.
Conduct routine safety drills and ensure compliance with Occupational Safety and Health Administration (OSHA) standards.
Work closely with the Regional Director to align yard operations with company goals and metrics.
Provide weekly operational reports, highlighting trends, challenges, and opportunities.
Support strategic initiatives by providing insights on customer behavior and yard utilization.
Supervise and train on-site staff, ensuring alignment with company policies and best practices.
Mentor team members to build operational resilience and encourage professional growth.
Act as a role model for the team, demonstrating exceptional organizational and customer service skills.