Lead Lifeguard - Excalibur

MGM Resorts International • Cary, NC

1d • $17 • Onsite

About The Position

As a Lead Lifeguard overseeing Excalibur’s pool, you will lead by example to deliver a safe and enjoyable experience for all guests. Through your professionalism, warm presence, and attentiveness, you’ll anticipate guest needs while ensuring safety standards are upheld at all times. By taking ownership of the guest experience and guiding your team with confidence, you’ll help create unforgettable WOW moments and lasting memories that extend far beyond each stay.

Requirements

• Must be 18 years of age or older
• Work varied shifts, to include weekends and holidays

Nice To Haves

• 6+ Months of prior relevant lifeguard experience preferred
• 1+ Years of prior relevant resort setting experience preferred

Responsibilities

• Oversee the pool staff to meet safety standards, service delivery, cleanliness and ambiance; work with supporting departments to meet operational needs of the area
• Ensure the staff is providing safety by watching over water and deck areas and responding to emergency situations; adhere to company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property
• Report all guests and employee incidents/accidents to a supervisor and complete needed documentation
• Ensure the staff is proactively greeting and interacting with guests while adhering to company service standards
• Assist guests with pool side needs to include seating, towels, hours of operations, ADA requirements, amenities, directions and other needs
• Respond and resolve guest needs in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
• Supervise the completion of daily pool set-up and breakdown needs, cleaning, linen distribution and maintaining attentiveness to the environment to enhance guest experience

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed