Lead, Life Operations Reporting

Pacific Life•Newport Beach, CA

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Life Operations Reporting Lead to join our Consumer Markets Division (CMD) in Newport Beach, CA or Omaha, NE. As an Operations Reporting Lead you’ll move Pacific Life, and your career, forward by providing advanced reporting expertise and thought leadership for Multilife and Inforce reporting. This role serves as the primary subject‑matter expert, shaping reporting strategy, supporting complex escalations, and ensuring reporting solutions align to business needs, service expectations, and operational priorities.

Requirements

8+ years of operations, reporting, or account management experience
Advanced analytical and reporting capabilities
Strong communication, stakeholder management, and problem‑solving skills
Ability to operate with minimal supervision, prioritizing work effectively and driving timely execution
Deep reporting & operational expertise to analyze data, identify issues, and deliver clear, actionable solutions
Navigate complex, undefined problems; evaluate options and recommend best‑practice approaches aligned to business needs
Serve as a trusted partner and informal leader, helping peers adopt standards and resolve complex reporting challenges

Nice To Haves

College degree or equivalent experience required
Hands-on experience supporting operations reporting within the life insurance industry, with a strong understanding of inforce related data

Responsibilities

Lead the design, delivery, and continuous improvement of Multilife reporting solutions
Serve as the primary point of contact for complex reporting inquiries and escalations
Translate business needs into clear reporting requirements and solutions
Identify trends, risks, and insights within reporting data and proactively communicate implications
Partner with senior stakeholders across Operations, Distribution, and Technology
Establish reporting standards, documentation, and best practices
Mentor and provide guidance to reporting specialists and peers
Support enterprise initiatives related to data integrity, transparency, and service excellence

Benefits

Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities.
We support all employees to thrive and achieve their fullest potential.