Lead Lease Servicing Specialist

CoBank•Greenwood Village, CO

25d•$75,000 - $85,840•Hybrid

About The Position

Performs highest level of lease origination, maintenance and servicing activities for lease transactions. Works in a team environment and collaborates with specialists, asset management, credit, accounts payable and tax to ensure that lease origination and servicing commitments are fulfilled, and to facilitate continuous process improvement. Responsible for workflow prioritization.Identifies, analyzes and resolves issues, answers questions, and proactively identifies challenges and risks to support quality control. Provides periodic status to leadership and team members. Assists management with mentoring, training and continuous improvement activities. Serves as a resource and subject matter expert (SME) for lower level Specialists. Provides back-up for management, assists in training, and facilitates cross-team work-flows. Concentrates efforts on portfolio management and servicing activities over the life of a lease. Performs appropriate due diligence according to Farm Credit Leasing (FCL) policies and authority limits. Completes various activities to meet internal, partner and customer commitments as well as quality goals and service level agreements (SLAs) of the department. Provides back-up for other team members in support of workload balancing. Serves as a subject matter expert in multiple functional areas. Contributes to a culture of transparency and continuous improvement by creating awareness to issues and risks, analyzes root cause, effectively communicates and escalates issues to management in a timely manner; identifies, develops and implements solutions that improve customer service delivery. Leads project work for the deparment, defines business requirements, performs user acceptance testing, and change management activities to facilitate the successful execution of changes within the team. Assists management with leadership, training, mentoring and continuous improvement activities. Performs quality assurance functions. Works with team to ensure that high quality standards are achieved. Mentors team on opportunities for quality improvement. Actively engages with team contributing to fulfillment of overall partner and customer commitments and issue resolution. Leads or participates in relationship status calls and participates in on-site visits to assigned accounts to build relationships and improve service. Works closely with relationship managers and team members to provide superior customer service. Positive role model, actively influences and encourages development of others. Participates in special projects, and performs other duties as assigned.

Requirements

High school diploma or GED required
5 years of experience, preferably in the leasing industry required

Responsibilities

Performs highest level of lease origination, maintenance and servicing activities for lease transactions.
Works in a team environment and collaborates with specialists, asset management, credit, accounts payable and tax to ensure that lease origination and servicing commitments are fulfilled, and to facilitate continuous process improvement.
Responsible for workflow prioritization.
Identifies, analyzes and resolves issues, answers questions, and proactively identifies challenges and risks to support quality control.
Provides periodic status to leadership and team members.
Assists management with mentoring, training and continuous improvement activities.
Serves as a resource and subject matter expert (SME) for lower level Specialists.
Provides back-up for management, assists in training, and facilitates cross-team work-flows.
Concentrates efforts on portfolio management and servicing activities over the life of a lease.
Performs appropriate due diligence according to Farm Credit Leasing (FCL) policies and authority limits.
Completes various activities to meet internal, partner and customer commitments as well as quality goals and service level agreements (SLAs) of the department.
Provides back-up for other team members in support of workload balancing.
Serves as a subject matter expert in multiple functional areas.
Contributes to a culture of transparency and continuous improvement by creating awareness to issues and risks, analyzes root cause, effectively communicates and escalates issues to management in a timely manner; identifies, develops and implements solutions that improve customer service delivery.
Leads project work for the deparment, defines business requirements, performs user acceptance testing, and change management activities to facilitate the successful execution of changes within the team.
Assists management with leadership, training, mentoring and continuous improvement activities.
Performs quality assurance functions.
Works with team to ensure that high quality standards are achieved.
Mentors team on opportunities for quality improvement.
Actively engages with team contributing to fulfillment of overall partner and customer commitments and issue resolution.
Leads or participates in relationship status calls and participates in on-site visits to assigned accounts to build relationships and improve service.
Works closely with relationship managers and team members to provide superior customer service.
Positive role model, actively influences and encourages development of others.
Participates in special projects, and performs other duties as assigned.

Benefits

Time-Off Packages, 15 days of vacation, 10 paid sick days and 11 paid holidays
Competitive Compensation & Incentive
Hybrid work model: flexible arrangements for most positions
Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
Robust associate training and development with CoBank University
Tuition reimbursement for higher education up to $10k per year
Outstanding 401k: up to 6% matching and additional 3% non-elective contribution & Student Loan Match
Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
Associate Resource Groups: creating a culture of respect and inclusion
Recognize a fellow associate through our GEM awards