Consumer Lease Servicing Specialist

FourLeaf Career•Bethpage, NY

13d•$23 - $27•Remote

About The Position

As a key member of the Consumer Loan Servicing team, the Lease Servicing Specialist handles a wide range of lease servicing requests with precision and efficiency. This role focuses on delivering exceptional member service, maintaining strong member relationships, and ensuring timely, accurate processing. The specialist also partners with CULA to support members through the lease termination process. This opportunity is open to flexible work options including a remote set up.

Requirements

High School Diploma or GED.
3+ Years of customer service experience in a consumer loan or lease environment.
Proficient in Microsoft Office (Word, Excel, Outlook), required.
Ability to understand and execute tasks within the Service Level Agreements (SLAs), required.
Strong problem-solving ability and analytical skills with a high degree of accuracy.
Excellent time management with the ability to prioritize workload based on department requirements and member needs while working in a fast-paced, deadline driven environment.
Ability to function in changing environment and multi-task in other areas of the unit as needed.
Strong communication skills, both verbal and written.

Nice To Haves

Knowledge of State and Federal laws pertaining to the consumer lending industry (i.e., ECOA, etc.) preferred.
Experience in internal Core systems such as DNA, ArcOS, Velocity, etc.

Responsibilities

Process and support all types of consumer lease maintenance requests in accordance with established guidelines, policies, and procedures, including account maintenance, transactions, and vendor follow-up. This may include phone calls, ticket requests, emails, or internal review of lease accounts.
Maintain comprehensive knowledge of all credit union operational policies and procedures related to lease products, including the CULA to Fourleaf handoff processes.
Respond promptly and professionally to phone and email inquiries from credit union teammates, third parties, and members.
Research and resolve lease servicing issues, total losses, compliance concerns, complaints, and escalations.
Collaborate with cross-functional teams to ensure exceptional member service for lease servicing and termination requests.
Complete all vendor-related tasks in the Core or Seamless systems within the defined service level agreements (SLAs) for each process.
Support additional projects and responsibilities as assigned by management. i.e. Testing system enhancements, updating standard operating procedures (SOPs).