Lead IT Support Engineer- (PowerShell Scripting)
About The Position
We are seeking a Lead IT Support Engineer to support a global biotech organization focused on organ‑transport technology. This is a fully onsite, Monday–Friday role where you will both lead a team of four IT Support Engineers and serve as the senior hands‑on technical resource. The Lead manages scheduling, escalations, ticket oversight, and ensures white‑glove service for a highly visible end‑user population. This position requires a strong technical foundation across Mac, Windows, identity platforms, and endpoint management tools, combined with excellent customer‑facing skills and the ability to maintain a high‑performing support environment.
Requirements
- Advanced PowerShell scripting, including using scripts to push updates and automate tasks
- Strong Mac and Windows support experience (hardware, software, OS configuration, imaging)
- Microsoft Active Directory (creating groups, assigning apps, managing permissions)
- Microsoft 365 administration and troubleshooting
- Azure and Microsoft Entra ID (Identity and Access Management)
- Intune for device management and application deployment
- OKTA administration and identity lifecycle tasks
- JAMF for Mac management and policy enforcement
- MDM platform experience and Apple Business Manager
- 7+ years of end‑user/desktop/helpdesk support
- Incident management and ITSM/ticketing systems experience
- Hardware repair, configuration, reimaging, and break/fix troubleshooting
- Excellent customer‑facing and white‑glove support capabilities
- Prior experience leading or supervising helpdesk/desktop teams
- Bachelor’s degree required
Nice To Haves
- ServiceNow or similar ITSM experience
- Experience supporting global user groups
Responsibilities
- Provide senior‑level support for Mac and Windows devices, break/fix issues, and image builds
- Take calls, emails, and walk‑ups; ensure accurate and timely ticket updates and closures
- Act as the primary escalation point for complex or high‑priority issues
- Manage team scheduling, workload distribution, and quality of service delivery
- Troubleshoot OS issues, reinstall software/drivers, and support enterprise applications
- Handle install/move/add/change requests and maintain a stable desktop environment
- Manage identity and access tasks through AD, Entra ID, OKTA, and M365
- Uphold white‑glove standards and ensure a high‑quality end‑user experience
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
