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The Lead IT Support Analyst is responsible for leading the IT support technicians and serving as the primary point of contact and subject matter expert. This role involves training and mentoring IT support staff to ensure quality technical support in accordance with company guidelines. The analyst will assist in maintaining IT staff schedules, provide performance feedback, delegate assignments, and lead continuous improvement initiatives in field services. The position requires hands-on IT support for end-user hardware in clinical and warehouse environments, including travel to remote clinic locations for installation and troubleshooting of IT systems. The analyst will also support audiovisual equipment and ensure compliance with healthcare IT standards while maintaining accurate documentation and collaborating with central IT and vendor teams.
