Lead IT Services Engineer

Data Analysis Inc. • Plano, TX

49d • Onsite

About The Position

Data Analysis Incorporated (DAI) is the controlling entity of the O’Neil family of businesses. DAI and its subsidiaries operate in diverse industries worldwide, including global equity markets, health care, financial services, digital news, and insurance. Our global footprint allows our teams to be responsive to customer needs in a timely and efficient manner. We are dedicated to using technology and innovation to bring change and growth to our businesses. We believe in a dynamic workplace, creating engaging, informative products and services that help our customers succeed. Integrity is an essential characteristic for our firms and our associates; if this describes you, please apply! The Lead IT Services Engineer is a senior technical role that provides expert-level IT support, leads Workplace Services projects, serves as a site lead for a specific location, and directs the work of a small team. This role is responsible for coordinating IT support efforts, resolving escalated issues, and ensuring smooth workplace technology operations The Lead plays a key role in operational leadership, team mentorship, and collaboration with other departments in the division.

Requirements

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 7+ years of experience in IT support, workplace services, or a related role.
• Experience leading IT projects or acting as a site/team lead.
• Prior experience directing the work of junior engineers.
• Expert-level troubleshooting skills for Windows environments, with some macOS support.
• Advanced experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom.
• Proficiency with MDM solutions and endpoint management strategies.
• Knowledge of networking fundamentals and security best practices.
• Process improvement and automation experience for IT workflows.
• Strong leadership and mentoring skills for guiding a small team.
• Excellent customer service and communication skills, with the ability to interact with all levels of employees.
• Proactive problem-solving mindset with attention to detail.
• Ability to independently manage projects, delegate tasks, and oversee team productivity.

Nice To Haves

• CompTIA Security+, Network+, or A+
• Microsoft Associate- or Expert-level certifications (e.g., MS-900, MD-100, MD-101, AZ-104)
• ITIL Foundation or other process improvement certifications are a plus.
• Experience filling in for a front-line manager or team lead is a plus.

Responsibilities

• Act as an on-site lead for a specific location, shift, or team, ensuring IT operations run smoothly and supporting end users effectively.
• Independently manage and lead IT projects, including technology rollouts, process automation, and workplace efficiency initiatives.
• Serve as an escalation point for IT Services Engineers, handling complex IT support issues.
• Provide leadership across IT Services to ensure efficient workload distribution, including mentoring and coaching a group of engineers
• Provide technical expertise on enterprise tools, including Microsoft 365, Active Directory, Endpoint Central, Jira Service Management, and Zoom.
• Assist in coordinating IT service delivery efforts and filling in for the Manager as needed in operational matters.
• Analyze and improve IT service processes, develop SOPs, and document best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees