Lead IT QA Analyst - Remote
About The Position
The Lead IT Analyst is responsible for the support, optimization, and enhancement of software applications, ensuring efficient system performance and integration with business and clinical operations. This role involves evaluating software releases, analyzing business needs, troubleshooting application issues, and recommending solutions to improve processes and reduce costs. The Lead IT Analyst plays a key role in workflow assessments, system testing, and project coordination, while also providing on-call application support and collaborating with cross-functional teams to align technology with organizational goals. This role is ideal for a seasoned IT professional who excels in application support, process optimization, and cross-functional collaboration while leading strategic technology initiatives within an organization. The Lead IT Analyst provides day-to-day support and maintenance for enterprise software applications by performing application builds, upgrades, and system enhancements to optimize performance, troubleshooting application-related issues, ensuring timely resolution and minimal disruption and evaluating software releases and updates to determine business and clinical impacts. The Lead IT Analyst is responsible for conducting workflow assessments to identify functional requirements for optimal application utilization; collaborating with business and clinical stakeholders to align technology solutions with operational needs; providing recommendations for process improvements and cost reduction strategies and supporting testing and quality assurance. The incumbent will also be responsible for incident, problem and change management relative to service requests and change control processes to ensure seamless application performance and coordinate project planning and implementation for software application releases. The Lead IT Analyst will serve as a subject matter expert (SME), provide guidance and training to lower-level analysts and support process improvement initiatives within the IT department.
Requirements
- Relevant prior experience
Responsibilities
- Support, optimization, and enhancement of software applications
- Ensuring efficient system performance and integration with business and clinical operations
- Evaluating software releases
- Analyzing business needs
- Troubleshooting application issues
- Recommending solutions to improve processes and reduce costs
- Workflow assessments
- System testing
- Project coordination
- Providing on-call application support
- Collaborating with cross-functional teams to align technology with organizational goals
- Application builds, upgrades, and system enhancements to optimize performance
- Troubleshooting application-related issues, ensuring timely resolution and minimal disruption
- Evaluating software releases and updates to determine business and clinical impacts
- Conducting workflow assessments to identify functional requirements for optimal application utilization
- Collaborating with business and clinical stakeholders to align technology solutions with operational needs
- Providing recommendations for process improvements and cost reduction strategies
- Supporting testing and quality assurance
- Incident, problem and change management relative to service requests and change control processes to ensure seamless application performance
- Coordinating project planning and implementation for software application releases
- Serve as a subject matter expert (SME)
- Provide guidance and training to lower-level analysts
- Support process improvement initiatives within the IT department
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
