Lead IT Business Systems Analyst

Aegon•Philadelphia, PA

50d•$97,000 - $130,000•Hybrid

About The Position

Facilitate and gather business/functional requirements and support systems, services, and applications that help drive business decisions and outcomes within the organization. The lead level will mentor less experienced team members and may represent the business as a Product Owner.

Requirements

Bachelor's degree in an IT or business discipline, or equivalent education/experience
Eight years of experience in business systems analysis
Excellent written/oral communication and business partnering skills
Analytical and problem solving skills to resolve and explain complex issues to business partners, team members, and management
Ability to work independently and as part of a team in a fast paced environment
Results oriented with strong organizational skills to manage multiple priorities within deadlines
Ability to quickly grasp technology concepts

Nice To Haves

Well-developed knowledge of standard SDLC methodologies
Well-developed ability to work and adapt effectively to all levels within and outside the organization
Financial services and insurance industry experience
Knowledge or experience in SDLC (Agile or Waterfall)
Team lead experience
Experience with ITSM practices
Experience with Life insurance and annuity administrative systems such as Vantage and DSS
Proven track record in vendor management and delivery oversight, with strong organizational and project coordination skills
Demonstrated ability to manage multiple priorities, monitor performance metrics, and resolve issues proactively in a fast-paced environment. Familiarity with compliance standards and contractual obligations is a plus
Proven track record in vendor management and delivery oversight, with strong organizational and project coordination skills

Responsibilities

Act as the liaison between IT capabilities and business objectives to facilitate, manage, and prioritize improvements through process or system solutions to increase overall quality and meet business partner demands.
Conduct in-depth analysis to interpret and recommend best solutions to align IT and business initiatives, including documentation and/or review for completeness and accuracy.
Mentor and transfer knowledge to less experienced team members (e.g. processes, applications and/or methodologies).
Quantify business opportunities and develop formal recommendations to management.
Adhere to SDLC and project methodologies; may lead or train a team accordingly.
Act as a change agent and subject matter expert in applications/specific area of knowledge; understand the request for change vs. what the most efficient resolution to make decisions and communicate information to the team, management, and stakeholders
May act as Implementation Manager/Product Owner to help align the overall strategic direction; collaborate and direct one or more teams to prioritize the work and assess impacts and risks.
May facilitate or participate in agile ceremonies, or support/act as Scrum Master in close collaboration with Product Owner on the vision of team and workload.
Conduct peer reviews which may include requirements, user stories, test plans, etc. May serve as the subject matter expert during tasks to ensure completeness and accuracy.
Oversee and assist with requirements documentation completed by the team.
Participate or coordinate technology evaluations by assisting business areas with changes or selection of systems. Participate or coordinate Request for Proposal processes, impact analysis and feasibility studies. Maintain relationships with IT application vendors during selection processes and implementation projects. Provide consultancy and research possibilities with respect to solutions and cost (support business case preparation).
Collaborate closely with external vendors to ensure timely and high-quality delivery of products and services. Maintain oversight of vendor performance, adherence to contractual obligations, and compliance with organizational standards.
Act as the primary point of contact for vendor-related issues, proactively addressing risks and resolving challenges to keep projects on track. Drive accountability through regular status reviews, performance metrics, and clear communication, ensuring alignment with business objectives and stakeholder expectations.

Benefits

Competitive Pay
Bonus for Eligible Employees
Pension Plan
401k Match
Employee Stock Purchase Plan
Tuition Reimbursement
Disability Insurance
Medical Insurance
Dental Insurance
Vision Insurance
Employee Discounts
Career Training & Development Opportunities
Paid Time Off starting at 160 hours annually for employees in their first year of service.
Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
Adoption Assistance
Employee Assistance Program
College Coach Program
Back-Up Care Program
PTO for Volunteer Hours
Employee Matching Gifts Program
Employee Resource Groups
Inclusion and Diversity Programs
Employee Recognition Program
Referral Bonus Programs