Lead Intervention Specialist- Overnight and Evening Shifts

Crisis Center of Tampa Bay

5d•Onsite

About The Position

The Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Lead Intervention Specialist provides oversight to a designated 211 shift to endure shift management and maximum performance is attained. This position reports to the Contact Center Supervisor and in their absence the Program Manager of Gateway Services. Strategic/Transformational Duties and Responsibilities Provide support to IS staff while handling crisis counseling as well as comprehensive information and resource referrals; via telephone, email, IM Chat, text messaging and in-person. Serve as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of 211 services. Assist in the overall quality assurance process by conducting qualitative and quantitative reviews. Transactional/Administrative Duties and Responsibilities Provide crisis intervention counseling and conduct suicide lethality assessments when needed to support Intervention Specialists. Ensures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts. Provides shift leadership to employees in the absence of the supervisors. Conducts weekly quality assurance activities and assists in training/ staff development activities. Participates in performance reporting activities weekly including performance metrics, special reviews, and training. Ensures victim advocacy and all other active rescue activities occur within expectation as required to support program needs. Conduct safety checks for victims of sexual assault and/or domestic violence when appropriate. Complete pre-service training requirements including CCTB: Core Training within the first sixty days of employment. Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment. Demonstrate availability for off-hour assignments when necessary for service area functioning. Meet all contracted deliverables. Maintain an average score of 80% or greater on all individual performance metrics. Perform such other duties as may be assigned by the supervisory team.

Requirements

Associate’s degree in a human services-related field.
One year experience in crisis intervention may be substituted in lieu of degree.
Knowledge of/or ability to learn Windows based computer system required.
Ability to communicate verbally and in written documentation.
Proven leadership skills.
Complete requirements for Certified Crisis Worker or Victim’s Service Practitioner within 18 months of employment.
Know and comply with the policies and procedures of the Agency.
Knowledge of crisis intervention and assessment skills.
Knowledge of quality assurance/improvement tools and processes.
Knowledge of Window based computer operating system and basic software programs.
Ability to understand and apply applicable policies and procedures.
Ability to utilize problem solving techniques.
Ability to communicate effectively verbally and in writing.
Ability to work independently.
Ability to establish and maintain effective working relationships with others.
Skill in operation of a word processing and database programs on a personal computer.
Requires good hand-eye coordination, arm, and hand and finger dexterity, including ability to visual acuity to use a keyboard.
Ability to sit for long periods of time.

Responsibilities

Provide support to IS staff while handling crisis counseling as well as comprehensive information and resource referrals; via telephone, email, IM Chat, text messaging and in-person.
Serve as a liaison for employee needs while on shift addressing needs in a timely manner to ensure continuity of 211 services.
Assist in the overall quality assurance process by conducting qualitative and quantitative reviews.
Provide crisis intervention counseling and conduct suicide lethality assessments when needed to support Intervention Specialists.
Ensures comprehensive information and resource referrals; and offer follow up for care coordination services for persons needing short-term advocacy and support, including primary and secondary victims of crime (reported or unreported) occurs as expected during assigned shifts.
Provides shift leadership to employees in the absence of the supervisors.
Conducts weekly quality assurance activities and assists in training/ staff development activities.
Participates in performance reporting activities weekly including performance metrics, special reviews, and training.
Ensures victim advocacy and all other active rescue activities occur within expectation as required to support program needs.
Conduct safety checks for victims of sexual assault and/or domestic violence when appropriate.
Complete pre-service training requirements including CCTB: Core Training within the first sixty days of employment.
Complete ongoing training requirements as prescribed including: Introduction to Trauma Informed Care, Psychological First Aid within the first twelve months of employment.
Demonstrate availability for off-hour assignments when necessary for service area functioning.
Meet all contracted deliverables.
Maintain an average score of 80% or greater on all individual performance metrics.
Perform such other duties as may be assigned by the supervisory team.