Lead Intensive Case Manager

ENDEAVORS • Austin, TX

83d • $70,000 - $75,000

About The Position

The Intensive Lead Case Manager will provide clinical oversight, leadership, and direct support in the delivery of intensive case management services to residents of Cady Lofts, a Permanent Supportive Housing (PSH) community serving individuals with histories of chronic homelessness, mental health challenges, substance use, and complex medical conditions. This role combines direct case management, clinical guidance, and team leadership to ensure high-quality, person-centered services aligned with trauma-informed care principles.

Requirements

• Master’s degree in social work, Sociology, Psychology or related field preferred.
• 3+ years of case management or clinical experience (PSH or homeless services preferred).
• Supervisory experience strongly preferred.
• Experience working with individuals with serious mental illness, trauma histories, substance use disorders, and/or chronic health conditions.
• Must maintain regular and acceptable attendance.
• LMSW, LBSW, LMFT preferred. Driver's License with clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations and with such frequency as the business need dictates.
• Must be available and willing to work nights, weekends, and holidays as required.

Responsibilities

• Provide day-to-day leadership, support, and guidance to case managers, peer support staff, and interns.
• Conduct case consultations, clinical supervision, and ensure fidelity to evidence-based practices.
• Carry a small caseload of high-acuity residents requiring intensive support.
• Conduct psychosocial assessments, crisis intervention, and housing stabilization planning.
• Develop individualized care plans in collaboration with residents and their support teams.
• Ensure integration of behavioral health, physical health, and community-based supports.
• Provide Quality Assurance reviews of client files and ensure regulatory compliance with funding requirements.
• Lead weekly case conferencing meetings and contribute to program policy refinement.
• Advocate for and facilitate residents’ access to community resources, housing assistance, healthcare, and benefits.
• Maintain strong collaborative relationships with community partners.
• Prepare and submit monthly program reports; produce ad hoc reports as requested by Program Manager.
• Support training and mentorship of case management staff in trauma-informed care, harm reduction, and motivational interviewing.
• Document daily case notes as needed; maintain comprehensive client files.
• Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to 'Empower people to build better lives for themselves, their families, and their communities.'

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Master's degree
• Number of Employees: 1,001-5,000 employees