Lead Install & Rep Tech Novos Fiber

Prime Communications Wireless Services • Phoenix, AZ

8h • $30 - $35

About The Position

Duties

· Install, splice, terminate, and test fiber optic cables to ensure optimal
network performance.

· Install FTTH products including but not limited to ONT's, Wireless Gateways,
and Wireless Network Extenders.

· Troubleshoot and identify signal degradation, fiber cuts, or equipment
failures within customers' homes and Outside plant.

· Utilize telecommunication tools such as light meters, fusion splicers, OTDR
and other tools to complete installations and repairs.

· Conduct field service for network installation, maintenance, and
troubleshooting.

· Supports with customer escalations including Advanced installations,
troubleshooting and damage claims.

· Provide on-site support for commissioning network equipment,
troubleshooting/clearing alarms, and resolving transport connectivity issues

· Shared after hours and weekend on-call shifts required

· Other duties as assigned

Work Environment

· Primarily working outdoors in a variety of weather conditions or in customers'
homes and properties.

· Must be able to climb ladders and work aloft up to 28 ft, working in confined
spaces such as crawls spaces and attics

· Must be able to lift 75lbs

· Must be able to stand for extended periods of time

Comp: $30-$35/hour

Qualifications

Qualifications

· Valid Driver's license

· Clean Driving history DMV record check required

· Background Check Required

· High School Diploma or Equivalent

· Minimum of 5 years' experience in FTTH cabling, splicing, and network
installation and maintenance.

· Knowledge of fiber optic splicing, testing tools & equipment, and industry
standards.

· Exceptional work ethic. Must be able to work nights and weekends, variable
schedule(s), extended hours, & on-call as necessary.

· Ability to build and maintain effective working relationships across multiple
diverse stakeholders (team, leadership, internal partners, vendors, local
governments agencies, and customers, etc.).

· Ability to work independently under minimal supervision.

· Strong organizational skills, excellent communicator, and customer focused.

· Must be able to sit or stand for extended periods of time and perform physical
activities such as bending, kneeling, climbing, and walking in construction
areas.

· Maintain strict confidentiality guidelines in accordance with company policy.

· Demonstrate dependability through good attendance, punctuality, and adherence
to timelines and schedules.

Requirements

• Valid Driver's license
• Clean Driving history DMV record check required
• Background Check Required
• High School Diploma or Equivalent
• Minimum of 5 years' experience in FTTH cabling, splicing, and network installation and maintenance.
• Knowledge of fiber optic splicing, testing tools & equipment, and industry standards.
• Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary.
• Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.).
• Ability to work independently under minimal supervision.
• Strong organizational skills, excellent communicator, and customer focused.
• Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing, and walking in construction areas.
• Maintain strict confidentiality guidelines in accordance with company policy.
• Demonstrate dependability through good attendance, punctuality, and adherence to timelines and schedules.

Responsibilities

• Install, splice, terminate, and test fiber optic cables to ensure optimal network performance.
• Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders.
• Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers' homes and Outside plant.
• Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs.
• Conduct field service for network installation, maintenance, and troubleshooting.
• Supports with customer escalations including Advanced installations, troubleshooting and damage claims.
• Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues
• Shared after hours and weekend on-call shifts required
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED