Lead Infrastructure Engineer

Truist Bank•Raleigh, NC

6d•Onsite

About The Position

This position is on-site 5 days per/week Maintain complex capacity utilization standards across Truist's infrastructure. For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. System Monitoring & Analysis - Continuously monitor network, server, and storage utilization to identify potential bottlenecks, performance issues, and resource shortages. 2. Capacity Planning - Forecast future resource needs based on business goals and growth, ensuring the infrastructure can handle increasing demands. 3. Performance Optimization - Tune servers, networks, and applications to maximize efficiency and ensure optimal resource allocation. 4. Scalability & Design - Design and implement scalable IT solutions, including public cloud infrastructure, to accommodate future growth. 5. Troubleshooting & Support -Diagnose and resolve complex infrastructure issues, provide technical expertise, and serve as an escalation point for capacity problems. 6. System Administration - Manage and configure physical and virtual servers, data storage, and network devices to meet capacity standards. 7. Public Cloud Expertise - Design, implement, and manage for capacity & utilization cloud-based infrastructure solutions and services. 8. Documentation - Create and maintain detailed documentation for infrastructure systems, processes, and changes. 9. Reporting - Provide assessments and reports on system performance, infrastructure health, and capacity plans to management.

Requirements

Bachelor's degree and 5 years of experience in development or application support or an equivalent combination of education and work experience.
In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
Distributed Systems - Ability to operate, evaluate, manage large-scale, distributed systems while understanding interdependencies of competing constraints between various technologies.
Virtualization - Strong experience with virtualization including hyperconverged technologies, VMWare, Nutanix with emphasis on performance utilization.
Containerization - Experience with tools such as Kubernetes, Docker, OpenShift.
Public Cloud Platforms - In-depth knowledge of major cloud providers and service offering from AWS, Azure, and Google Cloud.
Networking - Proficiency in performance and utilization aspects of network operations including routing, switching, load balancing, firewalls and edge networks.
Databases - solid experience with large-scale database systems including MSSQL, Oracle / Exadata, Postgres, Mongo.
Capacity Modeling - Ability to design and implement scalable capacity models and forecasting tools for compute, storage, and network infrastructure.
Data Analysis - Strong ability to analyze large datasets to generate insights and support decision-making.
Forecasting - Proven experience in forecasting and supply-demand matching for large-scale environments.
Performance Tuning - Knowledge of system and application performance optimization techniques.
Monitoring & Observability -Deep understanding of infrastructure monitoring and performance optimization tools.
Scripting Languages - Proficiency in Python, Go, Bash, or PowerShell for automating tasks and developing tools.
Communication - Excellent written and verbal communication skills for planning and troubleshooting with diverse teams and stakeholders.
Collaboration - Experience working effectively with engineering, operations, business teams, and vendors.
Problem-Solving - Strong analytical and problem-solving skills to make data-driven decisions under uncertainty.

Nice To Haves

Banking or financial services experience.

Responsibilities

System Monitoring & Analysis - Continuously monitor network, server, and storage utilization to identify potential bottlenecks, performance issues, and resource shortages.
Capacity Planning - Forecast future resource needs based on business goals and growth, ensuring the infrastructure can handle increasing demands.
Performance Optimization - Tune servers, networks, and applications to maximize efficiency and ensure optimal resource allocation.
Scalability & Design - Design and implement scalable IT solutions, including public cloud infrastructure, to accommodate future growth.
Troubleshooting & Support -Diagnose and resolve complex infrastructure issues, provide technical expertise, and serve as an escalation point for capacity problems.
System Administration - Manage and configure physical and virtual servers, data storage, and network devices to meet capacity standards.
Public Cloud Expertise - Design, implement, and manage for capacity & utilization cloud-based infrastructure solutions and services.
Documentation - Create and maintain detailed documentation for infrastructure systems, processes, and changes.
Reporting - Provide assessments and reports on system performance, infrastructure health, and capacity plans to management.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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