Lead Infrastructure Engineer

Truist • Greensboro, NC

9d • Onsite

About The Position

The Windows Server Engineer is responsible for the design, implementation, maintenance, and support of enterprise Windows Server environments. This role requires advanced technical expertise in the Windows Server operating system, PowerShell scripting, server upgrade methodologies, and standardized server build processes. The position ensures operational stability, security, and efficiency across the server ecosystem while adhering to organizational standards and compliance requirements. For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of the following offices. (Greensboro, NC, Atlanta, GA, Charlotte, NC, Raleigh, NC, Richmond VA or Wilson, NC.)

Requirements

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Nice To Haves

• Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
• Banking or financial services experience.
• 5+ years of hands‑on experience administering Windows Server OS in enterprise environments.
• Strong proficiency in PowerShell scripting for automation and systems administration.
• Demonstrated experience performing in‑place upgrades and system migrations.
• Solid understanding of server build standards, imaging, and lifecycle management.
• Familiarity with Active Directory, Group Policy, DNS, DHCP, and core Windows services.
• Strong problem‑solving skills with an operations‑focused mindset.
• Experience with Nutanix (AHV, Prism, cluster management).
• Exposure to infrastructure automation frameworks (e.g., DSC, Ansible, Terraform).
• Experience with ServiceNow for incident, change, problem, and CMDB processes.
• Understanding of virtualization technologies (Hyper‑V, VMware).
• Knowledge of monitoring platforms and log aggregation tools.
• Manage and support Windows Server environments (2012 R2–2022).
• Develop and maintain PowerShell scripts for automation.
• Execute and document consistent server build procedures.
• Troubleshoot performance, reliability, and security issues.

Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees