Lead Infrastructure Engineer

Wells Fargo & Company • Irving, TX

2d

About The Position

About The Role: We are looking for a unique set of skills: A collaborative influential leader Exhibits strong influence leadership, guiding teams and stakeholders without direct reporting authority Strong experience in creating & cultivating partnerships with leaders from various lines of business, Vendors, Internal partners Professionally challenges decisions by leveraging policy, data, and sound judgement Keeps critical initiatives on track through proactive follow‑up and stakeholder accountability A strong engineering background Data center operations / Site Manager background Accountable for managing a small group of technology rooms (third party colocation edge sites) as part of an on call 24/7 rotation, in partnership with a team of senior infrastructure engineers Accountable for supporting Infrastructure builds, expansion, and modernization projects including core and backbone network device installations, refreshes, and circuit migrations that support increased capacity and performance Someone who enjoys the creation and delivery of training materials and process documentation Writing training and procedure documentation engineers will use daily Updating our operating model playbooks Leading our transformation to automation using AI About Our Team Satellite Site Management (SSM): The DCHS Satellite Site Management Team (SSM) is part of the broader Data Center organization. We provide focused technology and operational support for a diverse portfolio of technology hosting environments (200sq ft - 25,000sq ft.) supporting the Small and Edge product model sites across the U.S. Key functions and services: Virtual and Local Site Management Asset and Capacity Management Access Management Risk Management & Mitigation Technology Portfolio Governance & Guidance Product Engineering, Automation & Reporting Change Management & Scheduling Event / Issue Management / Troubleshooting Relationship Management Vendor Management Site Builds & Site Exits Consulting

Requirements

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ Data Center or Technology Hosting experience with Third Party Vendor Managed Colocation sites

Nice To Haves

• Provide approvals and feedback on current processes, procedures, and standards to facilitate efficiency, consistency, and effectiveness of our products
• Partner regularly with Security, Properties, Network, and others to deliver on annual business Objectives & Key Results (OKR’s) for our hosting environments
• Collaborate to provide innovative engineering solutions to product leads, Kanban leads, and Scrum Masters to execute on product delivery
• Assist with establishing and maintaining Service Level Agreement (SLA), Standard Operating Procedures (SOP), and Data Center operation framework
• Lead and partner on automation and data tools initiatives to further streamline support tools such as Jira, Service Now, Confluence, Nlyte, and more
• Collaborate on metrics and reporting for global staff that quantify service level achievement, resource consumption, growth, related to RTB/CTB (Run the Bank & Change the Bank) activities, using Power BI
• General understanding of cloud technologies and experience in managing or migrating services to the cloud
• Familiarity with or interest in Power BI Microsoft Copilot, AI tools, or generative AI experience
• Microsoft 365 suite (Excel, PowerPoint, Word, Teams, SharePoint)

Responsibilities

• managing a small group of technology rooms (third party colocation edge sites) as part of an on call 24/7 rotation, in partnership with a team of senior infrastructure engineers
• supporting Infrastructure builds, expansion, and modernization projects including core and backbone network device installations, refreshes, and circuit migrations that support increased capacity and performance
• Writing training and procedure documentation engineers will use daily
• Updating our operating model playbooks
• Leading our transformation to automation using AI

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed