Lead ICP Community Care Mgr / Clinical Integration

Hartford Healthcare•Wethersfield, CT

About The Position

The Lead ICP Community Care Manager is a healthcare professional position, working as a member of the ICP Community Care Management team performing patient outreach and additional administrative responsibilities for program development and implementation, managing data and outcomes, and performing quality assessment activities. Provides regular written and verbal feedback to leadership and staff level team members, assists in educating, coaching and mentoring for success. Spends up to 40% of their time performing administrative tasks and may be required to be on-site/in-person as needed.

Requirements

Bachelor of Science Degree in Nursing OR Masters of Social Work
Minimum: 5 years Case Management / Care Coordination experience
Minimum: Licensed in CT, MSW or RN
Minimum: English
Proficient in EPIC; skilled in Microsoft Office, Tableau preferred.

Nice To Haves

Preferred: 5+ years Case Management / Care Coordination experience in Acute / Ambulatory Care settings; prior administrative experience/ experience leading teams
Preferred: Additional certification in Case Coordination/ Care Management
Preferred: Bilingual English/ Spanish

Responsibilities

Performs transition of care services for patients following Emergency Department (ED) Utilization, or admission to acute inpatient settings, skilled nursing facilities and other post-acute facilities and collaborates with other HHC system partners and external community partners to address patient care needs.
Performs community care management in collaboration with patient, caregiver, providers and additional care team members to provide longitudinal services including development of a care plan, education, appropriate referrals and community supports.
Participates in ongoing operational and programmatic assessments and continuous improvement opportunities, and leads through workgroups, collaborative pilots and change management initiatives.
Contributes to ongoing development of the care management model across the continuum through valuable input and constructive feedback.
Evaluates team performance through key performance indicators (such as completion of documentation, timeliness of outreach, productivity) and provides input to annual performance reviews.
Identifies barriers to achieving targeted clinical/ performance outcomes; communicates risks and proposes countermeasures to leadership.
Conducts regular meetings with team members to provide feedback, coaching and guidance to support employee engagement and satisfaction, and ensures organizational priorities are implemented effectively.
Assists in identifying staff development opportunities and relevant continuing education based on organizational and individual needs.
Assumes primary responsibility to organize daily operations for delegated staff, ensuring practice coverage, confirming patient assignments, triage of referrals and other work.
Provides first level assistance for staff escalations and clinical challenges.
Performs other related duties as required