Lead HR Information Systems Analyst - UKG

Tufts Medicine•Burlington, MA

36d•$111,176 - $141,757•Remote

About The Position

The Lead HR Information Systems Analyst UKG serves as Tufts Medicine's senior technical and functional expert for UKG, with a strong emphasis on UKG Advanced Scheduler and workforce management optimization across the health system. This role leads complex system initiatives, drives continuous improvement, and partners with operational and clinical stakeholders to ensure UKG supports staffing and labor efficiency, compliance, and reduction of cost to the organization. This position acts as a mentor and escalation point for other UKG HRIS Analysts, provides strategic recommendations to leadership, and ensures UKG capabilities are fully leveraged to support Tufts Medicine's workforce strategies.

Requirements

Bachelor's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.
Seven (7+) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.
Experience leading complex system configurations, upgrades, and cross-functional implementations.
Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions.
Experience working with payroll, timekeeping, and integrations in a healthcare environment.
Significant knowledge of the Human Resource function.
Skills in process improvements relative to Human Resource operations.
Strong analytical skills with the ability to complete high priority projects and activities with time-sensitive deadlines.
Mathematical aptitude to perform calculations and data analysis.
Proficient in development and maintenance of spreadsheets, databases, and word processing documents.
Interpersonal skills necessary to interface effectively with various levels of personnel in discussions and explanations of complex information and to gain cooperation with individuals and groups while effecting timely progress.
Advanced level of customer service skills.
Strong understanding of hospital or healthcare scheduling practices, staffing models, pay rules, and labor compliance.

Nice To Haves

Master's degree in Information Systems, Computer Science, HR Management, Business, Healthcare Administration, or related field.
Ten (10+) years of experience supporting UKG Pro WFM, with significant hands-on experience in UKG Advanced Scheduler.
UKG Pro WFM Advanced Scheduler certification(s).
Experience in a multi-hospital or large health systems with union environments.

Responsibilities

Serves as the system owner and subject-matter expert for UKG Advanced Scheduler, including schedule templates, staffing matrices, self-scheduling, shift differentials, labor distribution, and fatigue management.
Leads optimization of scheduling workflows to support nursing, clinical departments, support services, and centralized staffing teams.
Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets.
Oversees configuration and testing for new scheduling features, enhancements, and upgrades.
Leads complex configuration work within UKG Pro WFM modules including Timekeeping, Accruals, Attendance, and related WFM components.
Coordinates release management, including configuration changes, regression testing, and migration activities.
Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues.
Delivers system training and guidance for leaders, superusers, and schedulers.
Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation.
Supports operational dashboards and staffing metric development.
Upholds system governance standards and change-control processes.
Leads validation and QA cycles, ensuring business rules are correctly maintained.
Models continuous improvement, user-centric design, and system stewardship.