Lead Housing Case Management Specialist

Matthew 25 Aids Services • Evansville, IN

5d • Hybrid

About The Position

The Lead Housing Case Management Specialist provides frontline operational oversight and expert guidance to the team of Housing Case Management Specialists serving clients through the Indiana HUD HOPWA Program. This program is designed to support clients who are at risk of homelessness or are currently experiencing homelessness, with the goal of promoting long-term housing stability and health outcomes. The Lead is the primary point of contact for day-to-day problem-solving, program guidance, and service quality within the team. This role ensures compliance with housing program standards, supports documentation accuracy, and promotes the application of a Housing First approach.

Requirements

• Bachelor’s degree in Social Work, Human Services, or related field or relevant professional experience in housing case management.
• At least two (2) years of experience in direct service or housing case management preferred.
• Experience working in a nonprofit organization or a strong desire to work in service driven environment.
• 100% Commitment to Matthew 25's mission, vision and values
• Flexibility, as our services are available to a large geographic area in the state of Kentucky, which may require some travel
• Valid Driver’s License with at least three (3) years driving experience and less than two (2) moving violations in the past three (3) years.
• Must be able to pass a drug screen and background test.
• Must be able to communicate in both written and verbal form
• Ability to read and interpret documents.
• Ability to write routine documentation and correspondence.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Intermediate computer skills are essential in use of an electronic medical record.
• Must be detail oriented, have ability to multi-task and possess great interpersonal skills.

Responsibilities

• Provide housing support to clients in accordance with Indiana HUD HOPWA Program.
• Serve as the go-to resource for day-to-day team support, assisting with scheduling, service delivery questions, and complex client situations.
• Conduct regular chart audits and documentation reviews to ensure compliance, accuracy, and consistency.
• Support staff training, onboarding, and skill development to maintain program standards and service quality.
• Promote a Housing First approach and ensure clients are connected to appropriate medical, housing, and social service resources.
• Works in correlation with the Program Manager on workflow coordination, performance monitoring, and continuous improvement efforts.
• With the support of Program Manager, manages a small team, overseeing daily operations, supervision, scheduling, and task coordination.
• Leads complex cases, trains peers, and champions service quality and consistency.
• Oversees role-specific training to ensure staff competency and consistency in service delivery.
• With the support of Program Manager, manages hiring, performance, and conflict resolution to support a high-functioning team.
• Serves as a subject matter expert, setting standards and resolving service-related challenges.
• Contributes to a positive workplace culture and ensures culture is in align with Matthew 25 values
• Exercises moderate decision-making authority, escalating major issues as needed.

Benefits

• Competitive pay that reflects your skills and experience
• Generous paid time off , including a minimum of 17 days and 12 paid holidays
• No required overtime ever —we value work-life balance
• Comprehensive health coverage , including 3 medical plan options, vision and dental insurance, and company-paid life insurance
• Professional growth opportunities , including company-sponsored continuing education and development programs
• Retirement plan with company matching up to 4%
• Public Service Student Loan Forgiveness options
• A mission-focused workplace where every team member is dedicated to serving our community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level