Lead Housekeeper

Mahec • Asheville, NC

21h • $20 • Onsite

About The Position

PRIMARY ACCOUNTABILITY: Responsible for onsite supervision of the Environmental Services Team’s cleaning of the MAHEC facilities, including clinical, administrative and educational areas, exam rooms, procedure and ultrasound rooms, labs, restrooms and offices. This is a second shift position with hours from 2:00pm to 10:30pm, Monday through Friday. SPECIFIC RESPONSIBILITIES: Lead a team of housekeepers to perform routine, scheduled cleaning duties to include cleaning clinical, administrative and office areas nightly. Performs daily quality inspections across all four Biltmore campus buildings to ensure consistency in routine cleaning including, but not limited to: sweeping and mopping all clinical spaces, vacuuming, dusting, cleaning restrooms, carpets, and other cleaning activities. Meets regularly with the Environmental Services Supervisor to review and prioritize special projects outside of normal cleaning duties, including, but not limited to: horizontal blinds, baseboards, carpets, windows, ceiling vents, and floors. Serve as a backup to Environmental Services Supervisor for leading daily huddles, assigning work to the housekeeping team, performing inventory checks and ordering new supplies, and other tasks as necessary. Trains new Housekeeping staff to ensure consistent performance standards. Provides backup for other MAHEC housekeepers as needed and as assigned by Supervisor, to include occasional overtime and weekend work. Duties include but are not limited to: Sweeping and mopping all exam rooms, labs, procedure rooms and ultrasound rooms every night, vacuuming, mopping, sweeping, dusting, cleaning restrooms, carpet cleaning, and all other cleaning activities as assigned. Classroom set-ups as requested Changing batteries and other light maintenance as required. This job description is a general description of the essential job functions. It is not intended to describe all the duties a Housekeeper may perform. KEY COMPETENCIES: Service Delivery – You place patients, customers, employees and teammates at the center. You possess a high sense of urgency and ownership in solving problems and identifying opportunities to increase service. Communication – You are comfortable communicating in person, over the phone, and through email, all with a friendly and professional tone. Discretion – You operate with the mindset that information that is not your own, regardless of how trivial it may seem, is confidential first and shared only with permission. You demonstrate confidentiality with clinical, management, and other organizational data/information. Problem Solving – You aren’t afraid to think on your feet and encounter a problem you don’t know how to immediately solve. You are less concerned with being right and more concerned about connecting with various resources to assist in solving the problem and learning new things along the way. Detail Orientation – Details matter to you and you develop systems and processes to help you manage a large volume of them. You envision a process from start to finish and understand all of the details that need to be taken care of in between to keep things running smoothly. You take pride in owning the details and it brings you joy to be trusted in this regard. Initiative – You don’t wait to be told what to do. Instead, you anticipate needs and look for tasks you can take care of in the present to facilitate a smooth process in the future. You like to stay busy and love to jump in and help others when you have capacity. You respect and appreciate the work of a leader and view taking initiative as a primary way to support their work. Fostering Teamwork – You have the ability and desire to work cooperatively with others on your team. You have the ability to demonstrate interest, skill, and success in getting the team to work together. You work effectively with colleagues from all departments and levels within the organization.

Requirements

• Ability to use email system for organizational communication.
• Ability to lift 40 pounds on a regular basis required.
• Ability to operate all tools & equipment needed for housekeeping required.
• Must have the ability to follow instructions and to respond positively to communications regarding required corrective actions as identified by supervisor or others responsible for ensuring a high quality experience for MAHEC customers at all times.
• Ability to work effectively and efficiently independent of direct supervision required (i.e., must organize own time to accomplish all assigned & scheduled duties, must plan daily cleaning schedule around use of classrooms).
• Regular attendance on-site is an essential function of this position.

Nice To Haves

• Two years experience in commercial cleaning, with experience in medical office, conference center or educational facilities.
• Ability to use calendar and scheduling systems to access and coordinate with organizational schedules for events other planning purposes preferred.
• Spanish language skills a plus.

Responsibilities

• Lead a team of housekeepers to perform routine, scheduled cleaning duties to include cleaning clinical, administrative and office areas nightly.
• Performs daily quality inspections across all four Biltmore campus buildings to ensure consistency in routine cleaning including, but not limited to: sweeping and mopping all clinical spaces, vacuuming, dusting, cleaning restrooms, carpets, and other cleaning activities.
• Meets regularly with the Environmental Services Supervisor to review and prioritize special projects outside of normal cleaning duties, including, but not limited to: horizontal blinds, baseboards, carpets, windows, ceiling vents, and floors.
• Serve as a backup to Environmental Services Supervisor for leading daily huddles, assigning work to the housekeeping team, performing inventory checks and ordering new supplies, and other tasks as necessary.
• Trains new Housekeeping staff to ensure consistent performance standards.
• Provides backup for other MAHEC housekeepers as needed and as assigned by Supervisor, to include occasional overtime and weekend work.
• Sweeping and mopping all exam rooms, labs, procedure rooms and ultrasound rooms every night, vacuuming, mopping, sweeping, dusting, cleaning restrooms, carpet cleaning, and all other cleaning activities as assigned.
• Classroom set-ups as requested
• Changing batteries and other light maintenance as required.

Benefits

• At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees