Lead Housekeeper

The Amaya Hotel•Fort Wayne, IN

1d•Onsite

About The Position

The Housekeeping Lead oversees the Housekeeping and Laundry operations while also performing hands-on work, including cleaning rooms and managing laundry as needed. This role is ideal for someone who is detail-driven, organized, calm under pressure, and passionate about creating a spotless, peaceful environment for guests. The Housekeeping Lead ensures consistent quality across all guest rooms and public spaces, supports the team, manages inventory, and enforces The Amaya’s presentation standards daily.

Requirements

Prior housekeeping supervisor or manager experience
Ability to clean rooms and operate laundry equipment at a professional standard
Exceptional attention to detail and pride in work
Strong leadership skills with the ability to motivate and support staff
Ability to stay calm and organized during high-occupancy or stressful periods
Strong communication and organizational skills
Ability to lift, bend, push carts, and stand for extended periods
Comfort with basic technology (phones, tablets, communication apps)

Nice To Haves

Boutique or luxury hotel housekeeping experience
Experience training teams or onboarding new staff
Knowledge of eco-friendly cleaning practices

Responsibilities

Clean guest rooms to luxury-boutique standards when personnel management requires
Operate laundry machines, fold linens, and manage linen cycles
Conduct daily room, hallway, and public-area inspections
Ensure every room meets The Amaya’s brand standards for cleanliness and presentation
Support swift and efficient room turns on high-occupancy days
Train housekeepers and laundry attendants on proper cleaning techniques and brand presentation
Lead by example with a calm, professional, detail-oriented approach
Help with scheduling, task assignments, and optimizing staffing levels
Provide coaching, feedback, and performance guidance
Uphold a positive and collaborative work environment
Maintain par levels for linens, amenities, and cleaning supplies
Order supplies and track usage to minimize waste
Organize storage rooms and ensure items are properly rotated
Ensure guest rooms follow all design and presentation standards (bed finishing, lighting, layout)
Report any maintenance issues and follow up to ensure completion
Maintain a consistently high standard of visual and environmental quality
Enforce cleaning chemical safety and PPE requirements
Maintain the cleanliness and organization of the laundry room and housekeeping office
Follow all hotel security, key control, and lost-and-found procedures