Lead Guest Services Associate-Cannabis

Green Meadows Farms•Southbridge, MA

About The Position

Lead Guest Services Associate works and manages POS stations to sell medical and recreational products. Directly support the Dispensary Manager with day-to-day operations with the retail team.

Requirements

2+ year in Cannabis retail
3+ years of customer-facing experience in the Retail or Hospitality Industries
1+ year in leadership position
Comfortable working with computers, preferably retail POS systems
Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body

Nice To Haves

Ability to speak more than one language (preferably Spanish)
Foundational understanding of sales and upselling of products

Responsibilities

Advise customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis
Educate customers on the safe use of their selected cannabis products
Check customers' identification documents to verify that they are of legal age
Process customers' payments using the dispensary / retail POS system
Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research; advise floor GSA on information pertaining to new products
De-escalation of unruly customers, reporting incidents to management if difficult situations with customers arise
Ensure the dispensary is clean and well-organized at all times and lead the team in assigning cleaning
Full awareness and training on current SOPs and recommending changes and new SOPs
Take inventory of cannabis products and ensure that the sales floor is adequately stocked. Periodically responsible for inventory tasks, including but not limited to; product transfers, closing counts and deliveries
Take inventory of non-cannabis products and submit PO’s to ensure inventory is maintained
Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc
Will be responsible for cash handling- opening and closing GSA registers
Will be responsible for opening and closing procedures in the retail space including arming the security system
Assist with training the team, both medical and adult use GSA’s
Facilitate employee discounts, and exchanges/returns after collaborating with GM
Help to ensure that the retail space is flowing- direct break times, delegate daily tasks and ensure that GSA are following expected policies and procedures during customer interactions
Responsible for on-the-floor coaching, and corrective actions
Support the GM in recruiting, interviewing, and onboarding staff
Support the GM in performance reviews, and disciplinary action
Take lead on group huddles in sales initiatives, motivating and communicating daily goals to staff
Take initiatives to create and support retail enhancements and related projects