Lead Guest Services

Ascension

1d • Onsite

About The Position

Lead assigned staff in performing activities or tasks in guest, volunteer, and/or retail services.
Lead or coordinate shift operations of assigned activities, resources, and/or associates.
Serve as a technical or functional resource and performs similar duties with staff.
Assign, monitor and review progress of work.
Monitor and report compliance with policies and/or procedures.
Oversee and evaluate orientation and training of assigned associates.
May provide input in the review and evaluation of staff performance.
Assist the leadership in developing annual goals & objectives for the department.

Requirements

• High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable.

Nice To Haves

• No additional preferences.

Responsibilities

• Lead assigned staff in performing activities or tasks in guest, volunteer, and/or retail services.
• Lead or coordinate shift operations of assigned activities, resources, and/or associates.
• Serve as a technical or functional resource and performs similar duties with staff.
• Assign, monitor and review progress of work.
• Monitor and report compliance with policies and/or procedures.
• Oversee and evaluate orientation and training of assigned associates.
• May provide input in the review and evaluation of staff performance.
• Assist the leadership in developing annual goals & objectives for the department.

Benefits

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more
• Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED