Lead GSOC Specialist

Fidelity Investments•Smithfield, RI

54d•Hybrid

About The Position

The Lead GSOC Specialist is responsible for supporting Fidelity's business operations in Security/Fire/Life Safety Alarm Monitoring; Global Threat Management, Video Monitoring, Incident Management, and dispatching of security and public safety personnel to corporate locations. As a senior member of the operations center team, the Lead Specialist will be responsible for assisting management in coordinating Fidelity's security response to incidents that occur on company premises or at corporate events using appropriate communication methods. Responses may be to medical emergencies, burglar, fire, duress alarms, or business impacting events. Lead Specialists will be required to liaison with law enforcement, fire, or other public safety organizations related to emergencies on or near company property. Review, analyze and disseminate open-source and subscription-based intelligence to help mitigate and report global threats to company property, employees, and partners. Document, assess, and report on instances of possible threats in the workplace. Support the travel security program through monitoring of associate travel and be prepared to account for them during events of concern or elevated risk. Reporting out of the ordinary or abnormal conditions to the company's security personnel, management, employees, suppliers, and facilities organization. Receiving, evaluating, and disseminating incoming information and reports from company security personnel, contract security officers in the field, and Fidelity associates, suppliers, and local agencies. Develop concise, fact-based incident reports for distribution to various Fidelity partners. Coordinating service requests for afterhours site access and requests for additional security coverage at retail locations. Play an integral role in helping to develop new security, incident management, and intelligence gathering processes. Refine existing GSOC response and escalation procedures. Responsible to lead the on-duty shift when delegated to by management. Support and mentor junior personnel to enhance proficiency with GSOC technology resources, processes, and procedures.

Requirements

4+ years of full-time experience in a security function, preferably in an operations or control center setting.
Bachelor's Degree preferred.
Computer proficiency with Microsoft Office suite of products.
Demonstrated experience in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).
Experience collecting, analyzing, and disseminating open source or subscription-based intelligence.
Providing excellent customer service in a high call volume environment
Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
Must be able to communicate effectively with all levels of the organization.

Responsibilities

Supporting Fidelity's business operations in Security/Fire/Life Safety Alarm Monitoring
Global Threat Management
Video Monitoring
Incident Management
Dispatching of security and public safety personnel to corporate locations
Coordinating Fidelity's security response to incidents that occur on company premises or at corporate events using appropriate communication methods
Liaison with law enforcement, fire, or other public safety organizations related to emergencies on or near company property
Review, analyze and disseminate open-source and subscription-based intelligence to help mitigate and report global threats to company property, employees, and partners
Document, assess, and report on instances of possible threats in the workplace
Support the travel security program through monitoring of associate travel and be prepared to account for them during events of concern or elevated risk
Reporting out of the ordinary or abnormal conditions to the company's security personnel, management, employees, suppliers, and facilities organization
Receiving, evaluating, and disseminating incoming information and reports from company security personnel, contract security officers in the field, and Fidelity associates, suppliers, and local agencies
Develop concise, fact-based incident reports for distribution to various Fidelity partners
Coordinating service requests for afterhours site access and requests for additional security coverage at retail locations
Play an integral role in helping to develop new security, incident management, and intelligence gathering processes
Refine existing GSOC response and escalation procedures
Responsible to lead the on-duty shift when delegated to by management
Support and mentor junior personnel to enhance proficiency with GSOC technology resources, processes, and procedures