GSOC Supervisor

Control Risks•San Francisco, CA

3d•$75,000 - $77,000•Onsite

About The Position

Control Risks is seeking a GSOC Supervisor to support one of our premier Fortune 500 clients. The GSOC Supervisor will play a pivotal role in working with our client’s Global Security Operations Center (GSOC) team and optimizing its function. You will act as a trusted advisor and on-the-ground, collaborating closely to develop an industry-leading security operations center program. While building strong relationships with cross-functional teams within the client environment, the GSOC Manager will ensure coordinated support and identify and mitigate risks and exposures. This role will cover the client's Swing Shift Monday-Friday, 3:30-11:30PM PST, onsite every day.

Requirements

Bachelor’s degree in history, political science, criminal justice or related areas of study or equivalent work experience.
Two-to-three years of experience working in a GSOC, Security Operations or a similar role.
Experienced understanding of security systems (S2 preferred).
Ability to communicate effectively with members of client leadership, security stakeholders and client company employees.
Project coordination or management experience.
Strong ability to make quick decisions, gather pertinent information and communicate with security leadership and stakeholders during high-level crisis and emergency incidents in line with SOPs, especially in the absence of the GSOC Manager and client leadership.
Strong understanding of how CCTV and access-control programs work and how to leverage tools in support of the GSOC Manager, Operators and client leadership.
Ability to utilize social media and other open-source monitoring platforms to collect information for tactical intelligence purposes.
Ability to gather and analyze large amounts of data and information and compile it into easily digestible, concise reporting.
Strong written and verbal communication skills, including on the radio and phone.

Nice To Haves

Previous experience working in a security environment as a lead analyst, supervisor or team lead a plus.
Experience designing or operationalizing SOPs, training programs or other standardized documents within a corporate security or GSOC environment.
Previous experience working alongside cross-functional security teams including Executive Protection and Travel Safety a plus.
Elevated understanding of how GSOCs operate in conjunction with other security teams in a broader organization.

Responsibilities

Serve as a subject-matter expert regarding the GSOC’s daily operations and security procedures and act as an on-the-ground leader for Operators.
Ensure consistency from Operators in day-to-day operations related to emergency response, employee communications, travel safety, event and EP support, and security systems monitoring and response.
Support the GSOC Manager on initiatives and tasks required in the day-to-day operations of the GSOC.
Assist GSOC Manager in the development of SOPs related to emergency response, employee communications, travel safety, event and EP support, and security systems monitoring and response.
Guide Operators in the effective monitoring of the client's assets and executive residences as well as its personnel, guests and others while at client sites.
Oversee capable response to incidents and requests for assistance from global client community, including business travelers.
Provide consistent feedback to Operators in line with GSOC SOPs.
Assist in the onboarding and training of new Operators.
Provide guidance and edits around tactical intelligence reports and security plans developed by the Operators.
Develop emergency communications, tactical intelligence reports, security plans and templates to support these tasks with minimal oversight.
During times of emergency incidents, VIP visits, client events and other high-traffic incidents, provide active assistance and support to Operators.
Guide comprehensive incident management response metrics tracking system.
Utilize the client's mass communication systems to notify employees during emergency events.
Supervise and coordinate cross-functional stakeholder engagement in a wide variety of areas including in emergency and crisis situations.
Support effective dispatching and monitoring of the security guard force by the GSOC team.
Perform various safety and security tasks, as directed by client management.

Benefits

Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
We operate a discretionary bonus scheme that incentivizes, and rewards individuals based on company and individual performance.
Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

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