Lead, Global HR Operations

Payoneer • New York City, NY

5h • Remote

About The Position

About the Skuad Acquisition Back in August 2024, Payoneer acquired Skuad. Skuad's expertise helps businesses in over 160 countries navigate complex challenges such as international payroll, remote onboarding, and regulatory compliance. This acquisition reinforces Payoneer's mission and solidifies Skuad's role as a trusted partner for global workforce management (WFM). This role will be part of our WFM business unit Location – US Remote Role Summary As a Team Lead for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.

Requirements

• Must have hands-on experience in US payroll and onboarding processes.
• 4 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain
• Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability
• Multi-tasking ability with an eye for details
• The role will include managing a team of 2–3 members based in LATAM and India.
• Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment

Nice To Haves

• Knowledge of Global compensation, benefits, and payroll administration will be preferred.
• Preferably MBA in Human Resource

Responsibilities

• Manage operations and processes related to the EOR employees and Client Documents, communicate and explain details of end-to-end processes and policies
• Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them
• Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs
• Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience
• Run 24/7 operations, manage caseload, set priorities, and allocate them within the team
• Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery
• Maintain data integrity on various internal application

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees