Lead Front Desk Agent (Vail, CO, US)
About The Position
The Front Desk Lead provides guidance and leadership to the Front Desk Team and is responsible for maintaining and enforcing Brand Standards of Guest Service and procedures to ensure a professional and genuine guest experience during check-in and check-out. The Front Desk Lead will possess outstanding customer service, interpersonal, and presentation skills in order to assist agents, offer guidance, and resolve guest issues and complaints. This position must have excellent problem solving skills and be able to apply good judgment in decision making. Good communication skills are required.
Requirements
- High school diploma or equivalent
- Valid driver's license - required
- Prior front desk experience - required
Nice To Haves
- College Degree - preferred
- Candidates with prior guest service experience in a fast-paced environment preferred.
- LMS knowledge - preferred
- Prior lead/supervisory experience - preferred
Responsibilities
- Ability to self-manage assigned tasks.
- Ability to handle all guest issues quickly and accurately.
- Be the expert on guest billing issues and able to resolve any non-zero balances quickly.
- Applicant must be able to valet guest vehicles and provide luggage assistance.
- Facilitate guest check-in and check-out and provide general information.
- Professional appearance, excellent guest service skills, ability to multitask, and strong verbal communication skills are required.
- Potential for long term professional development.
- Other duties as assigned.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Accommodation
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
