Lead, Frame Repairs Trainer

Maui Jim•Peoria, AZ

2d•$22

About The Position

Kering Eyewear, part of the global Luxury group Kering, is the most relevant player in the Luxury Eyewear market segment. We design, develop, manufacture, and distribute eyewear that blends creativity, innovation, and quality. Our portfolio spans a wide range of iconic brands including Gucci, Cartier, Saint Laurent, Bottega Veneta, Balenciaga, McQueen, Valentino, Chloé, Alaïa, Montblanc, Dunhill, Puma, and our proprietary brands LINDBERG, Maui Jim, and Zeal Optics. By combining industry expertise with a commitment to sustainability, we help our brands redefine design and craft eyewear that captivates consumers worldwide. At Maui Jim, you can expect, a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and “high touch” work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. If you would like to be part of an amazing adventure that is Maui Jim, check our current job openings and browse the site to learn more about our culture, benefits , and our Maui Jim 'Ohana! Aloha~ The major function of this position is: Resolve issues and customer inquiries to deliver a premier customer experience. Provide professional and accurate service for escalated repair calls. Act as a resource to team members by coaching, monitoring & fielding questions. Hours: 11:30AM-8:00PM Pay: $21.50/Hour

Requirements

High School graduate plus one year of college with a minimum 3.0/4.0 GPA.
Minimum of 2 years sunglass repair experience required.
In lieu of education, the following equivalent experience is preferred: Three years of work experience in a Customer Service Department and or sunglass repair related industry.
Minimum of 1 year experience as Maui Jim Sunglass Repair Tech.
Ability to work flexible shifts.
Ability to coach/motivate others in a positive manner.
Excellent communication skills.
Detail, problem-solving and logic skills.
Pleasant personality.
Ability to teach others.
Type 40 wpm.
Ability to communicate in a variety of business settings.
Ability to utilize a PC.
Ability to utilize a variety of frames repair tools.
Ability to work on a computer terminal.
Ability to receive incoming/place outgoing phone calls.

Responsibilities

Provide team leadership by being a role model for performance and morale.
Work with Aloha.
Provide team support as the first line of contact for employee inquiries, questions, and concerns.
Communicate and escalate issues to the supervisor, as appropriate.
Review repair tech completed evaluations, repairs, and customer interactions against department quality standards and provide feedback to team members on a regular basis.
Resolve customer escalations to deliver a premier customer experience.
Ensure a consistent high quality customer experience through resolution coaching and feedback to Repair Technicians.
Work closely with repair supervisors on repair quality and quantity standards and assist with department turn time goals.
Consistently identify and suggest ways to improve processes, eliminate problems, and maintain an Aloha work environment.
Deliver training to new and existing employees to ensure all department standards are met.
Serve as referral resource for customer service repair calls including problem resolution.
Provide input on employee reviews with regard to quality and improvements and/or problem areas.
Perform other work related tasks as requested or required.