Lead Fountain Worker

Rio Las Vegas•Rio Las Vegas, NV

About The Position

The Lead Barista (Fountain Worker) Starbucks contributes to store success by ensuring service experience standards are met and always surpassed during the shift. An additional component of this job is to assist management with daily operating procedures such as maintaining quality store operations, accurately handle cash register transactions, maximizing financial contributions and directing team member development. SUPERVISORY RESPONSIBILITIES & ROLE EXPECTATIONS R esponsibilities include, but are not limited to , the following: Quality Store Operations Trains new Baristas on Starbucks and Rio service and processes. Follows and directs others to follow store policies and procedures for operational flow at each station. Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner. Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations. Follows health, safety, and sanitation guidelines for all products. Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters. Follows and directs others to follow standards for merchandising, stocking, rotating, and storing all products. Provides quality beverages, whole beans , and food products consistently for all guests by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products. Places orders and performs special projects to assist with shift operations. Financial Contribution Ensures all cash handling and cash register functions are performed in an accurate and consistent manner. Ensures proper types and amounts of materials, supplies, and merchandise are ordered and stocked. Accurately manage cash register transactions and maintain a balanced drawer. Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty. Team Member Development Acts as a role model while providing guidance and training to team members on all the performance expectation . Ensures team members adhere to the meal and break policies. Demonstrate and ensure all Starbucks standards are followed. Communicates store and associate concerns to the Store General Manager in an effective manner. Successfully completes and implements Advanced Store Training. Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors.

Requirements

Must have 6 months previous B arista experience, Starbucks experience preferred.
Work requires effective communication in English, both verbal and written form in a professional manner.
Must present a neat and professional appearance.
Work requires attention to detail and accuracy.
Work requires interactions with customers, the public and co-workers.
Work requires use of a computer and/or cash register.
Previous experience as a B arista trainer or training baristas.
Must be able to work in a fast-paced environment, multiple tasks to be managed under time constraint.
Must be able to qualify for licenses and permits required by federal, state and local regulations.
Must be able to sit, stand or walk for extended periods of time with frequent bending, stooping, and lifting.
Must be able to regularly lift and/or move up to 25-50 pounds unassisted in the performance of specific tasks as assigned.
Must be able to handle heavy business volume and sensitive situations relating to staff and guest problems, in a timely manner
Must have the ability to push, pull, reach, bend, twist, kneel and balance when performing job duties in varying work areas such as confined spaces.
Work is performed indoors in a climate-controlled environment and exposed to various environmental factors such as but not limited to noise, dust and smoke.
Close spaces while working with others.
Able to work in outside weather conditions when needed.

Responsibilities

Trains new Baristas on Starbucks and Rio service and processes.
Follows and directs others to follow store policies and procedures for operational flow at each station.
Ensures all company policies, store operating standards, and procedures are communicated effectively and maintained and followed in a consistent manner.
Organizes work throughout the store in a manner that facilitates efficient customer service and profitable operations.
Follows health, safety, and sanitation guidelines for all products.
Performs and directs others to complete the cleaning and operational tasks in accordance with the store duty rosters.
Follows and directs others to follow standards for merchandising, stocking, rotating, and storing all products.
Provides quality beverages, whole beans , and food products consistently for all guests by adhering to all recipe and presentation standards.
Places orders and performs special projects to assist with shift operations.
Ensures all cash handling and cash register functions are performed in an accurate and consistent manner.
Ensures proper types and amounts of materials, supplies, and merchandise are ordered and stocked.
Accurately manage cash register transactions and maintain a balanced drawer.
Operate a cash register as business demands depending on breaks, call outs, high business volumes, in a supportive role to Fountain Workers on duty.
Acts as a role model while providing guidance and training to team members on all the performance expectation .
Ensures team members adhere to the meal and break policies.
Demonstrate and ensure all Starbucks standards are followed.
Communicates store and associate concerns to the Store General Manager in an effective manner.
Successfully completes and implements Advanced Store Training.
Trains and develops team members to demonstrate all Starbucks customer service standards, operating standards, and Spotlight on Service behaviors.