Fountain Worker, Promenade

Fontainebleau Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The Fountain Worker is a key member of our team, responsible for crafting and serving a delightful array of beverages, food, treats, and refreshments to our valued customers. This role entails combining excellent customer service with skillful preparation to ensure an enjoyable experience for all guests.

Requirements

Must be at least 21 years of age.
High school diploma or equivalent required
Exceptional interpersonal skills and a genuine passion for delivering outstanding customer service
Must have 6 months previous cash handling experience
Work requires effective communication in English, both verbal and written form in a professional manner
Basic math skills for processing payments and making change
Attention to detail in order preparation and presentation
Food safety and hygiene knowledge, including proper sanitation practices
Positive attitude, self-motivated, energetic and is willing to always learn
Professionally groomed in a manner consistent with Company appearance standards
Work requires attention to detail and accuracy
Work requires interactions with guests, public and fellow Members
Basic computer skills and experience with InfoGenesis preferred
Must be able to multitask
Ability to work as part of a team in a high-volume environment.
Ability to perform a variety of job responsibilities with extreme care, concern and detail.
Knowledge, understanding, and compliance of policies and procedures, job descriptions, daily memorandums, statutory requirements regarding health and food safety, sanitation, proper chemical usage, fire procedures.
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment

Responsibilities

Welcome customers with a friendly and positive attitude, providing prompt and courteous service
Take orders, answer questions about menu items, and make recommendations to enhance the customer experience
Skillfully prepare and serve a variety of beverages, food, milkshakes, snacks, and other fountain treats
Ensure consistent quality in drink and dessert preparation, following established recipes and procedures
Accurately process and fulfill customer orders, paying attention to special requests or dietary restrictions
Maintain a clean and organized workspace, including the fountain area, countertops, equipment, and utensils
Adhere to food safety and hygiene standards to ensure a safe and sanitary environment
Handle cash transactions, process payments, and use the Point of Sale (POS) system effectively
Provide accurate change and receipts to customers
Promote daily specials, new menu items, or promotions to encourage customers to try a variety of offerings
Familiarize yourself with the menu, ingredients, and preparation techniques to confidently assist customers and answer inquiries
Efficiently manage multiple orders, ensuring timely preparation and serving
Ensure that the fountain area, display cases, and seating areas are well-maintained and visually appealing
Collaborate with colleagues and supervisors to ensure smooth operations and excellent customer service
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary