Lead, Food Programs, Americas East

Snap Inc. • New York, NY

2d • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. Our Workplace Experience (WX) team is responsible for the design, build, and operations of all Snap workspace globally. The team includes Portfolio Management, Design & Construction Management, Data, Technology & Planning, Workplace Operations, Food and Onsite Events. Our mission is simple: We help Snap get together and get to work. We balance the diverse needs of our employees and teams to collaborate and socialize, as well as concentrate independently. Our workplace supports safe, healthy and sustainable lifestyles and most importantly builds community. We’re looking for a Food Program Lead, Americas East to join the Workplace Experience (WX) Team at Snap Inc! What you’ll do: Partner closely with our third-party facilities/workplace team, HR, Procurement, Finance, Security, IT, business leaders, and other cross-functional partners to provide services and programs that exemplify Snap’s values: Kind, Smart, and Creative. Champion the food program experience for employees across AMER East, ensuring the regional program and local service delivery is maintained to a high standard and in compliance with local, regional and global policies and guidelines. Partner with a wide array of internal teams as well as external partners in supporting the delivery of onsite food through varied modes, onsite cafe and catering, food delivery credits, and the overall employee workplace experience on a day to day basis. Create and implement efficient procedures for program activation and compliance, tailored to regional and local preferences, requirements, and regulatory contexts Manage complex projects to enhance the food program experience, including cafe operations, catering, food delivery programs, and Micro Kitchens Utilize food operations satisfaction surveys to develop action plans, aiming to optimize the food program experience Work closely with regional operations managers to coordinate service delivery, financial management, and support high-touch spaces Handle the development and management of annual operating budgets, including forecasting, financial variance tracking, and operational expenses Manage procurement processes like Requests for Proposal (RFP), encompassing scope, pricing, supplier selection, and ongoing management Forge and maintain strong relationships with stakeholders and business leaders to enhance regional and local food programs through regular feedback Ensure that vendors and contractors deliver services in line with contracts and standards, and maintain collaborative relationships with cross-functional teams, vendors, and consultants Participate in designing and launching new or refreshed regional food service spaces

Requirements

• Possess a self-motivated work ethic with a sense of urgency, capable of thriving in a fast-paced environment
• Extremely detail-oriented, demonstrating exceptional organizational skills
• Excellent communication abilities, both written and verbal, with the capacity to engage effectively with both internal and external stakeholders
• Strong financial skills, including the ability to review, analyze, and report on financial documents and proformas
• Capable of managing large-scale projects while paying attention to fine details.
• Proven ability to initiate, drive, and complete projects with minimal guidance, demonstrating both independence and collaborative team skills
• A self-starter with creative thinking skills and a solid decision-making ability
• Skilled in building relationships at all organizational levels and embodying the Snap values of being kind, smart, and creative
• A process-driven mindset with a proven track record in identifying operational gaps and implementing innovative solutions
• Bachelors degree or equivalent years of experience.
• 5+ years of relevant program management experience with an emphasis on financial stewardship, cafe operations and/or new food/cafe start-up requirements.
• The role requires regular onsite work at a Snap Office Location

Nice To Haves

• Experience in managing regional food operations and utilizing workplace, facilities, and space management systems is preferred.
• Should have a passion for Snapchat!

Responsibilities

• Partner closely with our third-party facilities/workplace team, HR, Procurement, Finance, Security, IT, business leaders, and other cross-functional partners to provide services and programs that exemplify Snap’s values: Kind, Smart, and Creative.
• Champion the food program experience for employees across AMER East, ensuring the regional program and local service delivery is maintained to a high standard and in compliance with local, regional and global policies and guidelines.
• Partner with a wide array of internal teams as well as external partners in supporting the delivery of onsite food through varied modes, onsite cafe and catering, food delivery credits, and the overall employee workplace experience on a day to day basis.
• Create and implement efficient procedures for program activation and compliance, tailored to regional and local preferences, requirements, and regulatory contexts
• Manage complex projects to enhance the food program experience, including cafe operations, catering, food delivery programs, and Micro Kitchens
• Utilize food operations satisfaction surveys to develop action plans, aiming to optimize the food program experience
• Work closely with regional operations managers to coordinate service delivery, financial management, and support high-touch spaces
• Handle the development and management of annual operating budgets, including forecasting, financial variance tracking, and operational expenses
• Manage procurement processes like Requests for Proposal (RFP), encompassing scope, pricing, supplier selection, and ongoing management
• Forge and maintain strong relationships with stakeholders and business leaders to enhance regional and local food programs through regular feedback
• Ensure that vendors and contractors deliver services in line with contracts and standards, and maintain collaborative relationships with cross-functional teams, vendors, and consultants
• Participate in designing and launching new or refreshed regional food service spaces

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level