Lead Financial Aid Specialist

The University of Oklahoma•Oklahoma City, OK

23d

About The Position

This position requires a meticulous and detail-oriented person. They provide a vital role in efficiently and accurately processing student financial aid, ensuring compliance with regulations and institutional policies. This position requires a keen eye for detail, strong organizational skills, and the ability to work collaboratively within a fast-paced environment.

Requirements

Bachelor's degree AND: 48 months of financial aid, general office, clerical, or related experience.
Equivalency/Substitution: Will accept 48 months of relevant work experience in lieu of the bachelor's degree for a total of 96 months of experience.
Financial Aid programs.
Regulations and policies.
Student aid types and qualifications.
Budgeting and financial literacy.
Data management.
Counseling and technology.
Communication.
Empathy and patience.
Analytical thinking.
Problem-solving.
Customer service
Time management.
Attention to detail and adaptability.
Independent decision making
Conflict resolution.
Cultural sensitivity.
Team collaboration.
Education advocacy and continuous learning.

Responsibilities

Review and verify student financial aid applications for accuracy and compliance with regulations.
Independently assess income documentation to ensure its alignment with federal guidelines and institutional policies.
Exercise independent judgment to assess unique student circumstances and make discretionary adjustments to aid packages.
Evaluate a student's appeal for additional aid due to sudden medical expenses and independently decide on modifying the award based on the situation.
Exercise independent judgment to address loan-related inquiries, concerns, and discrepancies from students, parents, and external entities.
Independently resolve a discrepancy in financial aid disbursement amounts by researching the issue and communicating with relevant parties to rectify the situation.
Provide personalized and comprehensive advisement to students regarding their financial aid options, to make informed decisions about their educational expenses.
Providing detailed information to a student about the costs of their program and what aid options may be available to them. Also provide steps needed to secure the aid options available to them.
Independently monitor and ensure compliance with Federal, State and Institution regulations, generating reports as needed.
Independently conduct an audit of loan files to verify adherence to loan program regulations and generate a compliance report for internal assessment.
Performs other duties as assigned to ensure the overall successful operation of the department.