Lead Field Service Technician

Eaton Corporation•Portland, OR

53d•$80,000 - $99,000•Remote

About The Position

Eaton's Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Technician to join our team of world-class customer service professionals. This position is based in the greater Portland, OR area. This position will be located remotely and will work out of a home office within the immediate geographic area. Position Overview: Eaton's Critical Power Solutions Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our technicians deliver mission-critical solutions to our customers' most challenging energy management requirements. In this role, you will perform on-site emergency repairs, start-up services and preventative maintenance in an on-call environment with regional responsibility. Products to include UPS systems, power distribution units and batteries. You will provide technical support to customers and serve as technical advisor for operational or maintenance aspects of system equipment. The expected annual salary range for this role is $80000.0 - $99000.0 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

Requirements

High School Diploma or GED from an accredited institution.
Minimum of three (3) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
Must possess and maintain a valid and unrestricted state driver's license.
Must have ability and willingness to undergo and pass customer entrance requirements, which may include, but is not limited to, periodic background checks and drug screenings.
Must be legally authorized to work in the United States without company sponsorship, now or in the future.
Frequent travel to customer sites is required, with up to 25% of drive-time expected.
Ability to work with other Field Service Technicians and take directions from the lead Field Service Technician on site.
Incumbent may be required to perform the following tasks, but not limited to, frequent, occasional, or seldom: repetitive lifting/carrying; pushing/pulling; standing; climbing; squatting; bending; kneeling; or driving extended distances.
Ability to lift 50lbs or more using lift assist equipment or a two-man lift.
Good understanding of single phase and three-phase circuit theory; analog and digital electronic circuit theory; and microprocessor controls and programming.
Understand how to use Oscilloscope.
Understand how to perform phase rotation and phase alignment checks.
Basic understanding of network functionality and sealed and wet celled battery theory and application.
Understand the proper use of hand-tools, and when it is appropriate to use insulated tools.
Understand need for safety and comply with company and customer rules on safety.
Must demonstrate proficiency on products and field processes before being dispatched to the field.
Must provide high quality of service.
Self-starter and motivator.
PC Proficiency including knowledge of Microsoft Windows, Office, and Outlook.
Proven/Strong written and oral communication skills.
Periodically support customer needs outside immediate region within the USA.

Nice To Haves

Associate's degree in Electrical, Electronics, or related field from an Accredited Institution or currently enrolled in a Bachelor's degree in Engineering program from an accredited institution.
Minimum of five (5) years' experience working with Power Systems, Battery Technologies and/or Electronics.
Ability to read schematic drawings and knowledge of troubleshooting, test and repair techniques.
Electrical Technology Certificate from an accredited institution.

Responsibilities

Perform on-site emergency repairs
Perform start-up services
Perform preventative maintenance
Provide technical support to customers
Serve as technical advisor for operational or maintenance aspects of system equipment

Benefits

Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth.
Join an organization where your health & safety are the number one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
Competitive salary and benefits package including 401K, ROTH, medical, dental, tuition reimbursement, paid holidays, vacation, 6 weeks of paid parental leave, and guaranteed 2 weekends off per month
Tools including a company vehicle, laptop, hand tools, AMEX, meters and smartphone.
Award winning efforts to recruit and support military veterans and their families.

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