Lead Field Service Representative

Eaton Corporation•Fenton, MO

About The Position

In this role, you will: Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies; identify and present additional sales opportunities to customers Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions Develop and maintain strong working relationships with customers, service shops, and other organizations Possess knowledge of UL, NEMA, and NEC standards. Generate timely and accurate service reports on work, product performance, and warranties. Manage multiple projects independently Position Success Criteria: Submit to periodic customer required background and drug screenings Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements Understands 3-phase power systems and low, medium, and high voltage power distribution equipment Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance. May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels. Ability to obtain and maintain a valid TWIC card Proficient with hand and power tools for equipment assembly Works well under time constraints and in stressful situations Explain technical problems and solutions Collaborates effectively with the team to meet project deadlines High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems Must be able to work in the US without corporate sponsorship now or in the future No relocation offered, candidates within a 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation Bachelor's degree in engineering from an accredited institution Experience performing power quality measurements, troubleshooting, analysis as well as protective relays We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Requirements

Proficient in power distribution, troubleshooting, test equipment operation communication, policies, software, parts knowledge, and safety precautions
Possess knowledge of UL, NEMA, and NEC standards.
Submit to periodic customer required background and drug screenings
Must have the ability to work variable hours, including nights & weekends, and travel within the district/state/region/country based on customer requirements
Understands 3-phase power systems and low, medium, and high voltage power distribution equipment
Performs physically demanding tasks, requirement to stand, walk, stoop, squat, kneel, and reach above, to, and below shoulder level, lift, carry, push, pull, and use hands to handle and feel. Regularly required to lift/carry/push/pull up to 50 pounds. Occasionally required to push/pull > 50 pounds with assistance.
May be required to drive extended distances, work in extreme weather and temperature conditions, work at sites with areas that have poor lighting, ventilation, and dust and/or be exposed to high noise levels.
Ability to obtain and maintain a valid TWIC card
Proficient with hand and power tools for equipment assembly
Works well under time constraints and in stressful situations
High School Diploma or higher with a minimum of 5 years of field service in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems, or in lieu of HS diploma or GED, completion of accredited trade school and/or program completion with 9 or more years of experience evaluating and servicing electrical distribution or control systems
Must be able to work in the US without corporate sponsorship now or in the future
No relocation offered, candidates within a 50-mile radius considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation

Nice To Haves

Bachelor's degree in engineering from an accredited institution
Experience performing power quality measurements, troubleshooting, analysis as well as protective relays

Responsibilities

Support customers across the power system lifecycle: startup, commissioning support, maintenance, testing, troubleshooting, upgrades, and emergencies
Identify and present additional sales opportunities to customers
Provide 24/7 on-call availability in field service engineering and technical support for electrical power distribution equipment
Develop and maintain strong working relationships with customers, service shops, and other organizations
Generate timely and accurate service reports on work, product performance, and warranties.
Manage multiple projects independently
Explain technical problems and solutions
Collaborates effectively with the team to meet project deadlines

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