Lead Field Service Representative

Leidos•Lorton, VA

1d•Onsite

About The Position

The Decision Advantage Business Area at Leidos is looking for an experienced Lead Field Service Representative to support a fast-paced program with the Air Force Life Cycle Management Center. The Lead Field Service Rep will lead the team tasked with on-site installation, configuration, and troubleshooting of various hardware systems, ensuring that all equipment meets DoD specifications. This position will also support the development of hardware deployment schedules and consult with the technical team on hardware specifications. The Lead Field Service Rep must have excellent communication skills and the ability to work effectively in a fast-paced environment as this position will serve as the primary point of contact for our mission partner during the deployment process. The chosen candidate must be able to be able to work on-site at our Lorton, VA office and also be comfortable with travel as needed to various customer locations.

Requirements

Bachelors Degree with 8+ years of experience or a Masters Degree with 6+ years of experience. Additional experience may be considered in lieu of a degree.
US Citizen with at least a Top Secret clearance with the ability to obtain and maintain and SCI prior to your start date.
Strong knowledge of workstation and hardware installation, configuration, and troubleshooting.
Familiarity with network infrastructure and connectivity issues.
Experience analyzing drawings and diagrams to facilitate deployment planning and execution.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team in a fast-paced environment.

Nice To Haves

US Citizen with an active TS/SCI security clearance.
Relevant certifications such as CompTIA A+, Network+, or similar credentials.
Experience with inventory management and asset tracking systems.
Knowledge of DoD policies and procedures related to IT and hardware deployment.
Proven ability to conduct training sessions and technical presentations.
Familiarity with project management principles and deployment planning.
Strong problem-solving skills and a proactive approach to customer support.
Experience in working with various operating systems and enterprise software applications

Responsibilities

Install, configure, and deploy workstations and network hardware systems in accordance with Department of Defense (DoD) specifications.
Perform on-site troubleshooting and technical support for hardware-related issues.
Collaborate with technical teams to ensure seamless integration of hardware within existing systems.
Conduct training sessions for end-users on the proper use and maintenance of deployed equipment.
Maintain accurate records of installation processes, configurations, and service activities.
Monitor hardware performance and conduct regular inspections to ensure optimal functionality.
Provide timely updates to management and the customer regarding deployment progress and any issues encountered.
Ensure compliance with DoD policies, procedures, and security protocols during all service activities.
Identify and resolve technical issues that arise within a complex system or network infrastructure.
Assist in the development of deployment plans and timelines to meet project requirements.
Foster strong relationships with customers, acting as the primary point of contact for hardware-related inquiries and support.