Lead Expert, Gov Sales Development
About The Position
As the Lead Expert of Government Sales Development, you will mine business sales opportunities from 25+ employee prospect lists and marketing leads, establish relationships, and collaborate with our Field Sales teams across multiple verticals, including Public Safety, K-12, and City/Council. As a key contributor to T-Mobile's revenue engine, you will be the first point of contact for all prospects. You will quickly respond to inquiries by email and phone, qualify potential customers, and connect them with T-Mobile for Business Account Executives. Additionally, you will conduct peer-to-peer call listening sessions, assist with training new hires, and cover for your leader when they are away from the office.
Requirements
- High School Diploma/GED (Required)
- Communication Excellent communication and interpersonal skills, with the ability to effectively convey information and build relationships with clients and team members. Strong written and verbal communication abilities. (Required)
- Organizational Skills Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively. (Required)
- Self-Motivation Self-motivated with a results-driven mindset, demonstrating initiative and the ability to work independently. (Required)
- Teamwork Ability to work independently and as part of a team, collaborating with colleagues to achieve common goals. (Required)
- Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook. (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Less than 2 years Call center/sales experience (Preferred)
Responsibilities
- Prospect: Conduct cold outbound prospecting via phone, email, and social media to generate new business leads.
- Call Listening and Training: Conduct peer-to-peer call listening sessions, provide feedback and call scoring, assist with training new hires, and cover for the leader when they are away from the office.
- Appointment Updates: Provide appointment status and updates to designated GOV field sales teams.
- Lead Response: Respond in real time to leads from T-Mobile for Business portals and marketing campaigns.
- Follow-Up Process: Follow the lead management process in Salesforce and the qualification process to qualify leads and prevent fraud.
- Lead Research: Research leads, follow up with them, and assign them to the appropriate salesperson.
Benefits
- Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
- medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
- eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
