Lead Experience Associate

TOCA Football • Novi, MI

4d • Onsite

About The Position

Team Leader. Vibe Keeper. Guest Experience MVP. We’re on the hunt for a high-energy leader who can lead a shift, hype the team, and keep our soccer center running smoother than a clean pass in the final third. As a Lead Experience Associate , you’ll own the guest experience, guide your teammates, and bring big TOCA energy to everything you do. owning the front desk- owns first and last impression

Requirements

• Leadership experience or natural “take charge” energy
• A passion for people + a cool head under pressure
• Tech confidence (Google Suite, scheduling tools, etc.)
• Flexibility to work nights/weekends (that’s our peak time!)
• Ability to lift 30+ lbs and be on your feet for long shifts
• Food handlers card for our centers that require them

Responsibilities

• Own the Guest Experience (30%) Greet guests like they’re VIPs (because they are!) Answer questions, solve problems, and spread good vibes (you lead the front desk experience!) Handle feedback with care and confidence
• Coach & Champion Your Team (25%) Run the shift like a mini-manager Delegate tasks, coach teammates, and bring the hype Train new comers and level-up current teammates
• Operations Expert (20%) Keep the center clean, stocked, and flowin' Handle check-ins, reservations, and event logistics Crush your open/close checklist daily Work concessions as needed (locations with food and beverage)
• Problem Solving (10%) Fix guest issues fast and with finesse Know when to escalate, and come with solutions
• Communication (10%) Share updates, feedback, and squad goals Keep leadership and teammates in sync
• Admin But Make it Snappy (5%) Handle waivers, payments, and light reporting
• TOCA Culture (100!%) Model our service commitment standards by being professional, welcoming, aware, outgoing and proud. Partner with leadership to create and maintain a unified culture as well as a high level of engagement throughout the center.

Benefits

• Competitive Pay and On-Demand Pay
• Part-Time, Flexibility
• Career Growth & Development
• Employee Assistance Program
• Active & Fit Membership
• Benefits Hub Discount Marketplace
• 4 TOCA Training Sessions, 50% Off Classes, Free Pick/League Play, 1 Free Birthday Party, Food and Beverage Discount, and 2 Free Packages to share with your squad!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed