Lead Executive IT Desktop Technical Support Analyst

Intuit-posted about 2 months ago
$148,500 - $201,000/Yr
Full-time • Senior
Mountain View, CA
5,001-10,000 employees
Publishing Industries
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Are you looking to join a fast paced, dynamic team where you can put your interpersonal skills to use while solving technical problems for our senior leadership team? Intuit is looking for a dynamic and customer-focused Executive Technical Support Staff Analyst 4 for C-Suite Executive Support in their Mountain View headquarters. If you love working in a culture of lean experimentation and rapid iteration, we've got a challenge for you! The role of the Executive Technical Support Staff Analyst 4 - Executive Support is to assist our most senior level C-Suite Executives and their Executive Administrative Business Partners (EABPs) with all facets of the corporate computing environment. The analyst must combine an understanding of the latest Mac & Windows technology with firsthand experience. In addition, this Analyst will be looked upon as the 'go to' lead technical resource for all IT related support requests, e.g. Outlook Exchange mail/calendar, Gmail, mobile devices, desk phones, collaboration and communication services. Excellent communication and interpersonal skills combined with superior technical skills are essential to providing a "high touch" level of support to the senior executives.

  • Serve as primary support analyst for the C-Suite Executive Team and their Assistants who require complex desktop, remote, video conference and event support.
  • Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions.
  • Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments.
  • Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed.
  • Must possess proven excellent customer service skills and the ability to interact professionally and confidently with diverse C-Suite Level Executives, managers and subject matter experts under pressure while remaining consistently calm at all times.
  • Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents.
  • Ensures established SLAs are met or exceeded specific to response and resolution times.
  • Contribute to Knowledge Base and keep process documentation up-to-date.
  • Proactively take on projects and initiatives with minimal to no supervision.
  • Often become an escalation point and take over issue resolution from Senior Analyst 3 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 3 level.
  • Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements.
  • Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees.
  • Minimum 10-15 years of C-Suite Senior Executive Technical Support and/or Executive Team Lead experience both PC, Mac, IOS, Laptops, Mobile Devices and core tools, apps and services required daily.
  • Minimum of an Associate's Degree in computer technology or equivalent from two-year College or technical school.
  • Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies.
  • Advanced knowledge of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSx operating systems, and communications.
  • Advanced knowledge of network computing in a Windows & OSX environment & working knowledge of networking fundamentals.
  • Familiarity working with Endpoint Engineering and Endpoint Security Teams to quickly gather endpoint data necessary to resolve complex issues.
  • Strong experience with video conferencing technologies and collaboration tools & platforms, e.g. Cisco, Poly, Slack, Google Suite.
  • Outstanding ability in problem solving, diagnosis and troubleshooting skills.
  • The ability to work under pressure and multitask in a fast-paced environment is a must.
  • Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision.
  • Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude.
  • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively.
  • Familiarity with encryption and security tools and triaging within this environment.
  • Hyper responsive during regular working hours, and super flexible and engaged outside regular hours.
  • Preferred certifications: ITILv4, ACMT, CCT, CompTIA.
  • Experience using AI tools such as ChatGPT, Google Gemini, Notebook LM, Writer.
  • Support experience in a corporate enterprise environment medium to large company (7-10k+ employees).
  • Military background in an IT environment a plus.
  • Competitive compensation package with a strong pay for performance rewards approach.
  • Eligible for a cash bonus, equity rewards and benefits.
  • Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.
Track Jobs with Teal

Job Search Resources

•
AI Resume Builder
•
IT Support Analyst Resume Examples
•
IT Support Analyst Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service