Lead Estate Host - Siduri Tasting Lounge
About The Position
Siduri is a multigenerational, family-owned estate that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment. This position is responsible for training the Estate Hosts, providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach. Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!
Requirements
- 2+ years related experience preferred in sales, customer service or hospitality.
- Knowledge of wines and ability to tell the story that promotes loyalty and sales.
- Able to work a flexible schedule including weekends.
- Competency in Microsoft Office, including Excel, Word, and Outlook.
- Outstanding ability in customer service and working with the public.
- Commitment to excellence, high standards and working effectively with a team.
- Strong organizational, problem-solving, multi-tasking and analytical skills.
- Flexibility and ability to manage changing priorities with enthusiasm.
- Must be fluent in English.
- Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.
Responsibilities
- Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
- Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
- Assists in phone and email outreach during Club shipments and new wine releases.
- Develops referral partners through business development activities to drive sales and awareness for the property.
- Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
- Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
- Effectively resolves customer conflict directly, or by knowing how and when to refer customers to the Estate Manager tasting room management.
- Accurately handles routine purchasing transactions, which include operating cash register and accounting of daily sales.
- Opens and closes business day, acting as a Tasting Room Supervisor when needed.
- Supports trade hospitality events as needed, and other duties as assigned.
Benefits
- Health Benefits – Medical, Dental, Vision, Disability & Life insurance
- 401k with employer match
- Generous time off including vacation, holidays, and paid health time
- Paid volunteer time
- Learning & Development opportunities
- Modern Health virtual mental health & coaching visits
- Wine discounts!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
