Lead, Enterprise Project Manager

Global Relay • Manhattan, NY

1d

About The Position

As Lead, Enterprise Project Management, you will manage a team that owns enterprise customer onboarding at Global Relay, a leader in the FinTech and RegTech space. Reporting to the Manager of Enterprise Services, you will lead, build, and train a team of Enterprise Project Managers in a high-growth enterprise environment. You will be responsible for ensuring the Enterprise Project Management team reaches management-set goals and work cross-functionally with Global Relay teams to drive customer solutions. In this role, you’ll lead a talented global team, balancing top-quality customer service, optimization of workflows, and manage recruitment, learning and development, performance management, and career progression. This is a dynamic role for someone with excellent people and communication skills, who can quickly grasp technical concepts and confidently collaborate with teams across Global Relay. If you thrive on leadership, problem-solving, and driving results, this is your opportunity to make an impact.

Requirements

• Minimum 10 years of experience in SaaS Customer Onboarding and/or customer-facing roles
• 8+ years of management experience for mid-to-large size teams
• Strong leader and motivator with a track record of exceptional performance
• Goal-oriented self-starter demonstrating strong organization, attention to detail, creativity, resourcefulness, and leadership
• Strong ability to manage multiple cross-functional projects involving customers, processes, and systems simultaneously
• Professional business manner with the ability to establish relationships with executive stakeholders
• Outstanding communication and organizational skills with strong attention to detail
• Excellent listening and interpersonal skills
• Highly motivated and energetic, with strong analytical and problem-solving skills
• Strong work ethic with ability to multi-task and prioritize in a fast-paced environment

Nice To Haves

• Compliance/finance industry knowledge or management consulting experience a plus

Responsibilities

• Recruit, lead and inspire a high-performing team to achieve customer goals and objectives
• Own and drive the Enterprise PMO responsible for engaging with the world's top finance and regulated companies
• Develop and drive strategic best practices for enterprise customer project management
• Create, drive and evolve the department’s strategic vision. Translating organizational roadmap and initiatives into actionable and structured departmental goals and tasks
• Work with executive stakeholders on both customer and internal sides; demonstrate cross-functional leadership
• Act as a point of escalation for customers and internal stakeholders with complex problem solving, advise on complex cases, and attend client calls
• Develop strong rapport with Global Relay internal stakeholders to promote service improvements and prioritize new feature enhancements based on customer and team needs
• Report on and own KPIs for working with and onboarding enterprise customers

Benefits

• We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance.
• Employees receive annual allotted vacation days, which increase based on tenure.
• Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
• For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees