Lead Engineer, Process

Royal Caribbean Cruises Ltd•Miami, FL

32d

About The Position

We have a common passion for creative thinking, innovative engineering and outstanding guest service that drives continuous improvement in everything we do. Our pursuit of continuous improvement and Operational Excellence is supported by the Program Management Office (PMO). Related core services provided by our Business Excellence Team are strategic and operational analysis, implementation of Lean methodologies and tools as well as the definition of process and standards. Coaching a team of Process Engineers and leading continuous improvement initiatives, the design, operation, standardization and control of processes is the responsibility of the Lead Process Engineer. Managed and guided by the Program Management the Lead Process Engineer consults with internal & external stakeholders in various organizations. Function as an in-house process driver and coach of matrixed operating department. Define need or problem, gather and analyze data, and advise recommended course of action. Perform process redesign and organization analysis studies to promote efficient and effective development of new generation vessels and current fleet modernization. Assist Program Management with development, implementation and maintenance of Lean methodologies and tools. The Program is aimed to improve business performance across the department portfolio. This role will use advance planning, workflow methods, risk management and quality management to support the program (& project) objectives. Furthermore, provide expertise and best practice implementation with regard to the process improvement discipline.

Requirements

Proven experience in coaching Process Engineers and related professionals
Proven experience in workshop moderation, stakeholder alignment and conducting trainings
Strong emphasis on implementation, achieving measurable results and inspiring managers and employees
Proven experience in leading without authority and change management
Ability to apply methodical and analytical approaches
Advanced analytical and structural skills including exposure to operations research or industrial engineering methodologies such as queuing theory, simulation, and planning
Ability to define problems, collect data, establish facts, and draw valid conclusions
Excellent organizational and presentation skills
Ability to facilitate groups of stakeholders to arrive at conclusions and recommendations
Ability to lead without influence, implement and manage Change
Bachelor’s or Master’s Degree in Industrial Engineering, Business Management, Construction Management, or equivalent field
Minimum 7 years of related work experience
Working knowledge of Windows-based PCs
Proficiency in Microsoft Excel, Word and PowerPoint; MS Project or equivalent planning tool is a plus
Excellent interpersonal skills to communicate in a multicultural environment with all levels of employees and management
Ability to work in a fast-paced environment with multiple projects and priorities
Ability to quickly adapt to changes and pivot as needed
Solid written and verbal English communication skills required
Clear and precise communication at all levels of the organization
Ability to communicate effectively with various departments within the organization, both shipboard and shore side, including management, coworkers, clients, vendors, contractors, and visitors
Ability to read, analyze and interpret common scientific and technical journals, business periodicals, financial reports, legal documents and government regulations

Nice To Haves

Lean Management Green Belt certification preferred
Project management experience (PMP) is a plus

Responsibilities

Lead and coach Process Engineers responsible for Operational Excellence, Continuous Improvement initiatives, workshops and projects
Define and lead process development, improvement and standardization across Program and Project Management according to Lean Philosophy
Lead and drive development of Lean methods and tools for customer requirements and critical process features
Lead, organize, moderate and document internal and external program-related workshops to improve processes, plan and execute projects, and manage changes
Consult with Program and Project Management on alternative solutions to address needs or problems and recommend specific options
Apply analytical techniques to drive process improvements, including quality improvement, cost reduction or revenue enhancement, and improved delivery services
Determine root causes of defects in performance through data analysis, decomposition and process observation
Utilize industrial engineering principles to evaluate work methods and develop recommendations
Lead the implementation of a feedback culture, drive actions, and incorporate feedback into future plans
Monitor strategic and operational KPIs to identify opportunities for improvement
Review department knowledge and identify process benchmarks inside and outside the maritime industry
Collaborate with counterparts in other business areas