Lead Engineer, End User Computing and Desktop Engineering

Catalent Pharma Solutions•Morrisville, NC

2d•Onsite

About The Position

Lead Engineer, End User Computing and Desktop Engineering Position Summary: This is a full-time salaried role located onsite at our Morrisville, NC location. We are seeking a highly experienced Lead Engineer, End User Computing and Desktop Engineering to lead our endpoint management strategy and operations. This role will oversee a team of managed service engineers and be responsible for the design, deployment, and lifecycle management of computing environments across the enterprise, ensuring secure, scalable, and user-friendly solutions. The Role: Lead and mentor a team of engineers and desktop support specialists Establish performance goals, conduct regular reviews, and foster a culture of continuous improvement Coordinate with vendors and service providers to ensure SLA adherence and operational excellence Architect and manage enterprise-wide deployment and configuration of devices using SCCM, Intune, and PatchMyPC Oversee Windows imaging and application packaging processes, including task sequence design and driver management Drive automation and standardization across device provisioning, patching, and software deployment Manage incident, problem, requests and change management processes related to EUC and Desktop Engineering Other duties as assigned

Requirements

Associate degree, required
Minimum seven years of experience in desktop engineering or EUC management
At least three years in a leadership role
Proven expertise in SCCM, Intune, Entra, and PatchMyPC for enterprise-scale endpoint management, required
Strong background in Windows imaging, application packaging, and device provisioning, required
Deep understanding of endpoint security, compliance, and automation best practices, required
Familiarity with PowerShell scripting and automation tools, required
Experience of hardware asset management and asset lifecycle, required
Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds

Responsibilities

Lead and mentor a team of engineers and desktop support specialists
Establish performance goals, conduct regular reviews, and foster a culture of continuous improvement
Coordinate with vendors and service providers to ensure SLA adherence and operational excellence
Architect and manage enterprise-wide deployment and configuration of devices using SCCM, Intune, and PatchMyPC
Oversee Windows imaging and application packaging processes, including task sequence design and driver management
Drive automation and standardization across device provisioning, patching, and software deployment
Manage incident, problem, requests and change management processes related to EUC and Desktop Engineering
Other duties as assigned