Lead Empowerment Specialist

Goodwill Greater Milwaukee & Chicago•Milwaukee, WI

About The Position

The Lead Empowerment Specialist is responsible for day-to-day mission integration employee support program activities. RESPONSIBILITY LEVEL: Implements and may provide input into strategic goals for organization and the Employee Empowerment Network. Responsible for day-to-day employee support program activities. Assesses employee needs and assists in the development of individualized solutions. Conducts research, evaluates data, and reports on findings, supporting the development and implementation of policies, procedures, and programs. Enters employee progress and program performance data into case management software. Has familiarity with the budget, may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months – 2 years.

Requirements

Two years of college education or experience equivalency, and a minimum of 5 years’ experience.
Experience in one or more of the following is desired: Social Services, Employee Support Services, Human Services, Human Resources, Learning and Development
Incumbent must be able to obtain and maintain a Life Coach Certification, financially supported by Goodwill, from accredited program.
Knowledge of community resources and how they can be employed to benefit employees and participants.
Proven track record of building and maintaining strong relationships while maintaining confidentiality
Excellent verbal, written and interpersonal communication skills.
Proficiency with Microsoft Office suite (Excel, OneNote, Outlook, PowerPoint, Publisher, Word, SharePoint and Teams).
Travel throughout Goodwill territory. Must have transportation to attend meetings and events.

Responsibilities

Assess employee needs to determine nature and degree of support and services required. Provide guidance in areas not limited to: Career exploration and goal setting, mental health, self-advocacy, transportation access, housing stability, healthcare, financial empowerment, problem-solving, community resources, and others which may affect employment. Assists on development of individualized solutions for employees and follows up as needed.
Develop working relationships and collaboration with colleagues across Goodwill business units who are similarly focused on Mission programs, human resources, career advancement, community outreach, and supports for individuals.
Maintain working knowledge of applicable community resources and provide necessary referrals as needed.
Maintains accurate and timely records related to program services and other measures/metrics.
Maintains confidentiality, safeguarding information as needed.
Leading and Developing Talent: May partner with coworkers to advance their development.
Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.
Community Engagement: Champions Goodwill’s community engagement initiatives. Aware of Goodwill’s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
Responsible for completing other duties/responsibilities as assigned.